Forum Discussion

SergeatDetritus's avatar
SergeatDetritus
Reel Rookie
2 years ago
Solved

Smart Bulbs will not go into pairing mode

Why is it that there are many users, myself 1 of them,who are having this issue, and no one from Roku has publicly acknowledged a fix? Every response has been "check your email." Sorry, but I'm doubt...
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi SergeatDetritus,

    Thank you for updating us here in the Roku Community!

    We understand you are still having problems with your Roku Smart bulb that is not going to pairing mode, and we'll be glad to assist you with that. Please follow the step-by-step troubleshooting steps listed in this support article on what to do if your Roku Smart Home device does not power on.

    Feel free to let us know if the steps mentioned work.

    Kind regards,
    Eunice