Forum Discussion

SergeatDetritus's avatar
SergeatDetritus
Reel Rookie
2 years ago
Solved

Smart Bulbs will not go into pairing mode

Why is it that there are many users, myself 1 of them,who are having this issue, and no one from Roku has publicly acknowledged a fix? Every response has been "check your email." Sorry, but I'm doubt...
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi SergeatDetritus,

    Thank you for updating us here in the Roku Community!

    We understand you are still having problems with your Roku Smart bulb that is not going to pairing mode, and we'll be glad to assist you with that. Please follow the step-by-step troubleshooting steps listed in this support article on what to do if your Roku Smart Home device does not power on.

    Feel free to let us know if the steps mentioned work.

    Kind regards,
    Eunice

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Greetings from the Roku Community, SergeatDetritus!

Thanks for bringing this to our attention, and we apologize for the inconvenience this has caused you. We suggest troubleshooting steps to help you pair your Roku Smart Home bulbs to the Smart Home app again.

In this case, kindly try to press the On and Off buttons three (3) times to reset it. If the issue persists, we suggest plugging your Roku Smart Home bulbs into a different power source to see if this will make any difference. 

Let us know how it goes so we can continue assisting you from there. 

Best regards,
Carly

  • SergeatDetritus's avatar
    SergeatDetritus
    Reel Rookie
    2 years ago

    After reading these instructions in other posts, I've already tried these steps through my own troubleshooting. What other options do we have?

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi SergeatDetritus,

      Thank you for updating us here in the Roku Community!

      We understand you are still having problems with your Roku Smart bulb that is not going to pairing mode, and we'll be glad to assist you with that. Please follow the step-by-step troubleshooting steps listed in this support article on what to do if your Roku Smart Home device does not power on.

      Feel free to let us know if the steps mentioned work.

      Kind regards,
      Eunice