Color Light Bulb error: "Failed to get data, please try again."

This issue has been affecting every single Roku Smart Home app user since the new app update. There are countless posts about this issue. The moderators from Roku continue to ask for the make, model and serial number of every device, phone, tablet, router etc. In order to "better help solve the situation". Then, you tell us to uninstall and reinstall or log out and login and then mark the post as solved. You continue to ignore the post information and comments. This is clearly an issue with your app. We did not buy these products and install this app to have to log out and login or uninstall and reinstall the app every time we need to operate our connected devices. (First world problems, yes. But the entire reason we paid for these products is for ease of use.)

An issue with an app is understandable. Technology is glitchy and things happen. However, the response from the Roku Team has been absolutely unacceptable. I will be reporting this issue to the Better Business Bureau, in hopes that will prompt your team to actually solve the issue with your app.

I'm sorry did you not read what this person said? They said they did that multiple times and it did not work. Are there any other suggestions because I'm experiencing the same issue 

I've been having a similar issue for about a week, maybe two.  It'll work for about 2-3 days without issue, then randomly nothing works anymore and I get messages about failing to get data and whatnot, depending on what I was trying to do.  This is the first time this issue has occurred in the ~2 years I've had my lights.

However, there may be an easier way to get your stuff to work again (OP) without having to uninstall the app & reinstall it... if you haven't already tried this of course.

**This works for me, curious to see if it'll help you &/or anyone else...

-In the app (Android), at the bottom of it's 'home' screen, tap "Account";
-Then tap "Account  >"
-Tap "Sign out" (should refresh to the sign in screen)
-Sign back in.  (I got tired of entering this info, so I save my login credentials to Google and just use my thumbprint now)

That's it.  That's all I have to do to get it working again.... for another 3 days-ish, I honestly haven't paid that much attention to it to know for sure.  I'm also assuming you'll probably have to sign out of the account/accounts on all phones/tablets.

If it works, it should be faster than uninstalling and reinstalling, plus you wont have to set everything up again (rules/groups/etc).  I DO however have to re-order the lights in my groups... I named them like Desk Left & Desk Right, and the left and right get swapped as far as how they're listed in the "group".

All I can add to the issue/bug report is that I usually leave the app running on my phone.  I only have a couple bulbs but don't alter them but a couple times throughout the morning or evening.

App is v3.2.2.441
Samsung Galaxy S22 Ultra (SM-S908U)
Android 14 (w/One UI 6.1)

To anyone having this problem, it is the terrible Roku app after its last update. Roku makes terrible products and has awful support. There is currently no fix for this issue so essentially Roku bricked our smart bulbs. The only solution that works is to log out of your Roku account in the app and then log back in. It will then connect to your smart bulbs without having to keep uninstalling and reinstalling the app. I literally work in tech and build apps and it's ridiculous that Roku rolled out such a terrible update. Roku seriously is pathetic. 

I am having the exact same problem. I submitted a report. The only thing that has worked is un installing and re installing. But I can't keep doing that ! 

Same issue. Roku bulbs only. Support does not make me confident that I will buy again. My entire house is Roku. Very disappointed. 

Just a normal tech, explaining how it works (I DO NOT WORK FOR ROKU) 

When You set up these blubs they connect Internal and External (inside your network, and out On mobile) 
Your device to control the object needs an Auth Code from the website, It verifies you are indeed this person, own this device and are controlling this object. 

The problem happens when the account is timed out on your device, it seeks to reauthorization but has no programing language to tell you that. My advice to roku
REMOVE the Timeout limit to infinite and/or program it to log the person out of the account (FORCING THEM TO REAUTH) This should be optional with warning of course. 

The Temp. Fix Close the program, Open it click account click the bottom "log out"
Sign back in and your good to go. I'm going to search on the Roku website for account settings to make it server side to not log out. I'll keep you posted. 

I had the same exact problem for months. It was very frustrating. I know you said you deleted and restored the app, but I swear I would have put money on it that I did too. Apparently I just might had done it improperly.

I just set down to work on it a bit and I got it fixed in like 2 minutes.

● Go to your phones settings.

● Go to Apps

● Scroll down to Find (Smart Home Roku)

● Tap (Force Stop)... then tap (uninstall)

● Now open your app store and find (Roku Smart Home)

● Install

● Enter your info and agree to all the gibberish. They should send a code to your phone for you to verify too.

● After I finished doing all this, my account was back to normal and I regained access to all my lights again.

Cant promise anything, but it just worked for me and just like everyone else I thought there wasn't any hope, so I hope this helps out everyone in here with the same problem.

This error started during the time change to Eastern standard Time on March 29, 2005 at 1:51 PM. It only happens on Android phones. The only fix is to go to settings, account, log out then log back in. Unfortunately it happens every night. When you log back in all of your devices will be rearranged to some order deceided by the app. Any custom order of apps by you will have to be done after every log out and login, Not saving your app settings is laziness and disrespectful programming Roku.  Roku tech support has No idea on how to fix the app.  Perhaps it will start working again when the time changes back to daylight savings time.  I have two Android phones an Samsung s22 ultra and A paco F3 both up to date. It happens on both. The error does not happen on I phones.  I have aesclated case with Roku the only thing they do is send me an email every few days stating ifI do not reply in 3 days they will consider the case closed. I have 30 Roku devices a door Bell cam and a streaming box. 

Hey there! S_morey 

Is your Smart Bulb Color SE not quite showing off its colors as you'd like? Is this your first time adjusting the color settings?

Also, just double-checking—are the Smart Home app and bulb firmware up to date?

Thanks for trying those troubleshooting steps! Let us know how it goes, and feel free to reach out if you need anything else.

Cheers,
Roku Community Team