Forum Discussion

S_morey's avatar
S_morey
Newbie
6 months ago
Solved

Color Light Bulb error: "Failed to get data, please try again."

Every time I go to change the color it says "Failed to get data, please try again." I've: •turned the switch on and off three times •Restarted my phone •Took the bulb out of the socket, restart...
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  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone,

    If you're seeing the "Failed to get data, please try again." error on your Roku Smart Bulb Color SE.

    Status Update 4/8: The issue should be fixed with the latest app version (3.2.4).

    Please update the app and check if you’ve received the new firmware for the Roku Smart Home app. Let us know if it works! If you haven’t seen the update yet, just try again in a bit.

    Thanks for your patience and support!

    Roku Community Team

Pjtunes's avatar
Pjtunes
Reel Rookie
6 months ago

This error started during the time change to Eastern standard Time on March 29, 2005 at 1:51 PM. It only happens on Android phones. The only fix is to go to settings, account, log out then log back in. Unfortunately it happens every night. When you log back in all of your devices will be rearranged to some order deceided by the app. Any custom order of apps by you will have to be done after every log out and login, Not saving your app settings is laziness and disrespectful programming Roku.  Roku tech support has No idea on how to fix the app.  Perhaps it will start working again when the time changes back to daylight savings time.  I have two Android phones an Samsung s22 ultra and A paco F3 both up to date. It happens on both. The error does not happen on I phones.  I have aesclated case with Roku the only thing they do is send me an email every few days stating ifI do not reply in 3 days they will consider the case closed. I have 30 Roku devices a door Bell cam and a streaming box.