Forum Discussion

StellarMC's avatar
StellarMC
Reel Rookie
3 months ago

Camera app Error “Unable to connect to this camera. Press OK to try again”

I am having the same issue using a Roku Ultra on version 14.5.4 build 5934 and Roku Cameras app on version 3.5 build 126. I am able to see thumbnails and recorded events from either of my two cameras but cannot see them live. They attempt to connect but fail after 20 seconds (“Unable to connect to this camera. Press OK to try again”). These cameras are in a different location (1500 miles away) and worked from the Onn Roku TV at that location. The Roku Smart Home app on my phone also shows both cameras just fine. 

smart home support

15 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    3 months ago

    Hi StellarMC,

    Thanks for sharing your issue.

    We'd like to know more about your concern. Share us with some details.

    • When did this start?
    • Have you tried updating the Roku Camera app and restarting the Roku Ultra?
    • What are the troubleshooting steps that you have tried?

    Keep us posted.

    Roku Community Team

    • StellarMC's avatar
      StellarMC
      Reel Rookie
      3 months ago

      This is the first time using the Roku Cameras app after purchasing the two Roku cameras last week, so this has not worked yet.  Both the Ultra and the Cameras app are on the latest versions.  I have rebooted both multiple times.  We have multiple Ultras in the house and they all do the same thing.  I have tried turning the camera feeds off and back on in the app.  There doesn't seem to be anything further I can do on my end.  It's almost like the 20 seconds while it tries to load the feed isn't long enough before it times out and throws the "can't connect" message.

  • asweet103's avatar
    asweet103
    Newbie
    3 months ago

    I am also having this same issue. Sometimes it works but most of the time the screen says "unable to connect to this camera press ok to try again" I can see the thumbnails updating on the TV and I can open my mobile app and still see the video but the video still won't play on the TV.