This is the first time using the Roku Cameras app after purchasing the two Roku cameras last week, so this has not worked yet. Both the Ultra and the Cameras app are on the latest versions. I have rebooted both multiple times. We have multiple Ultras in the house and they all do the same thing. I have tried turning the camera feeds off and back on in the app. There doesn't seem to be anything further I can do on my end. It's almost like the 20 seconds while it tries to load the feed isn't long enough before it times out and throws the "can't connect" message.
Thanks for your response StellarMC.
Have you tried removing the Roku Camera app on the Roku Ultra? If not yet, try these steps:
If the issue continues, try to check the network connection of the device.
Hope this helps, and keep us posted.
Roku Community Team
Tried those steps, same result. Network connection is showing good or great on all my Roku devices.
We'd like to coordinate this with our team. Share us with the following:
Looking forward to your response.
Roku Community Team
RokuRiamie-D Thanks for escalating this.
Software versions are as follows: Roku Ultra on version 14.5.4 build 5937 and Roku Cameras app on version 3.5 build 126
Error message:
Screen while trying to connect:
Events page works fine:
Device IDs:
Camera1:
Camera2:
One of our Ultras:
Cameras work in mobile Smart Home app just fine:
Also worked fine from a tv that had Roku software built in, but that was also on the same network as the cameras. We tested that right after the cameras were installed. But this issue is with accessing from outside of the network the cameras are on.
Troubleshooting:
1. Multiple reboots of all devices
2. Removed cameras app and reloaded
3. Turned camera feed setting off/on in app
Thanks again for looking into this.
