Forum Discussion

rodgersmj's avatar
rodgersmj
Reel Rookie
15 days ago

Wireless Roku Speakers Not Pairing

I have a Roku TCL 65” TV with a soundbar, subwoofer and four wireless speakers, all Roku. All have worked well for 3 years now. Yesterday, one speaker disconnected and in attempting to pair it, I have lost pairing with the other three. Short of a factory reset, I have followed ALL instructions and nothing works. I continually end up with a buffering message that the speakers are updating. This then ends with an unsuccessful message to try again. I could sure use some help. 

speakers

3 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    14 days ago

    Hey, rodgersmj​ 

    I understand you’re having trouble pairing your Roku wireless speaker with your Roku TV. We’d like to look into this. Please provide the following details:

    • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
    • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)

    Let us know when you can!

    Roku Community Team

    • rodgersmj's avatar
      rodgersmj
      Reel Rookie
      13 days ago

      Roku Device Info: Software Version 14.6; Device ID SOJVH29UENPM; Serial number: X01200EUENPM Tracker ID Software Version and Build: PM-393-996; Software version 14.6.4 * build 9916-CG

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        13 days ago

        Thanks for the info! rodgersmj​ 

        We’re sending this to our team to check out — we’ll let you know as soon as we have an update.

        Stay tuned!

        Roku Community Team