Forum Discussion

rodgersmj's avatar
rodgersmj
Reel Rookie
15 days ago

Wireless Roku Speakers Not Pairing

I have a Roku TCL 65” TV with a soundbar, subwoofer and four wireless speakers, all Roku. All have worked well for 3 years now. Yesterday, one speaker disconnected and in attempting to pair it, I hav...
speakers
RokuRhea-V's avatar
RokuRhea-V
Community Moderator
14 days ago

Hey, rodgersmj​ 

I understand you’re having trouble pairing your Roku wireless speaker with your Roku TV. We’d like to look into this. Please provide the following details:

  • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
  • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)

Let us know when you can!

Roku Community Team

rodgersmj's avatar
rodgersmj
Reel Rookie
13 days ago

Roku Device Info: Software Version 14.6; Device ID SOJVH29UENPM; Serial number: X01200EUENPM Tracker ID Software Version and Build: PM-393-996; Software version 14.6.4 * build 9916-CG

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    13 days ago

    Thanks for the info! rodgersmj​ 

    We’re sending this to our team to check out — we’ll let you know as soon as we have an update.

    Stay tuned!

    Roku Community Team