Forum Discussion

Oz4's avatar
Oz4
Newbie
2 years ago

Sound Volume ISSUES with 2 devices

Adding to the list as all channels through Roku will either become distorted or suddenly switch to low volume. I have 2 devices with the same issue of late! .. anyone know what's going on? The only way to correct is to which channels in the best case, or re-boot in the worst case! VERY bothersome/annoying to say the least..

17 Replies

    • RokuCarly's avatar
      RokuCarly
      Community Moderator

      Warmest welcome here in the Roku Community, Duplo9cut!

      We appreciate you reaching out for support about the audio issues you've been experiencing and we'd be more than happy to provide you with the most accurate resolution. 

      Before we proceed, we'd like to know more about this so kindly provide us with the following details below:

      • What specific devices are you having this issue with?
      • Is this happening to a certain channel?
      • Do you have any external devices plugged into your TV as well?

      We'll be anticipating your response as we are more than eager to help you get back on streaming.

      Best regards,
      Carly

      • SunnyFlowersLDJ's avatar
        SunnyFlowersLDJ
        Binge Watcher

        I have 2 new Spectrum routers this week.  Audio is garbled upon booting, then needs rebooted. Sometimes it works, sometimes not. Usually buffers then bounces me out to Home Screen. Volume buttons on remote seem to affect this every time we raise or lower volume it buffers & goes to Home Screen. Never get to watch anything in its entirety on tv. We end up watching on our phones or computers. Roku tv with Spectrum & YouTube tv..  Hulu, Tubi, etc all behave the same so no matter the app, or channel, the problem persists. New Routers do not help! We reboot 3 times an hour or more! Very disappointed paying for services not rendered. Maybe it’s the Roku tv not working properly? 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator

    Hi Oz4,

    Thank you for joining us here in the Roku Community.

    We understand that you're having issues with streaming. We'll do our best to assist.

    May we know the following information?

    • What specific channel(s) is affected?
    • When did you start seeing the issue?
    • Have you already tried this process? Remove the channel, restart the device, and add the channel.

    Please keep us informed so we can continue the help.

    Regards,
    Janadee