Forum Discussion

gn22's avatar
gn22
Newbie
2 years ago

Roku wireless speaker stopped working on one side

Same issue. Can't find any way to contact Roku for a refund/replacement. They do not respond to any request.

 

Is ROKU ripping us off ? Why no response to any inquiry ??

Audio
Roku Wireless Speakers
speakers

2 Replies

  • nunyaku2's avatar
    nunyaku2
    Reel Rookie
    2 years ago

    Hi gn22;

    Roku informed me that I would have to go to where I bought the speakers to get a refund. I purchased mine from Amazon, so I contacted them and followed their prompts. They told me how to return the product and 3 days later I got my refund. Hope that helps.

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi gn22,

    Thank you for posting here in the Roku Community!

    We sincerely apologize for any inconvenience this may have caused you. We'll be glad to assist you on our end, but we'd like to know more about it so we can further assist you. Kindly provide us with the details below:

    • What Roku device are you having problems with? Provide the model number and device ID or serial number (DID or ESN).
    • When and where did you purchase this Roku device?
    • What problems are you experiencing with this Roku device?
    • What troubleshooting steps have you taken so far?

    We'll be anticipating your response.

    Kind regards,
    Eunice