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Anuruddha's avatar
Anuruddha
Reel Rookie
3 years ago
Solved

Roku Streambar optical connection isn't working and sound options are missing from menu

Hi,

Recently I have setup a Roku Streambar. My TV is Sony Bravia KDL-32W705B. This TV doesn't support HDMI ARC but is supports HDMI CEC. I have plugged HDMI cable to HDMI MHL and connect supplied optical cable. But unfortunately I can hear sound only from Roku interface. I can't hear any sound from my Apple TV 4K or Amazon firestick 4K. I can hear sound when I chnage volume on any interface.  I have setup TV sound setting correctly to pass sound to soundbar. 

I can see red light in my TV Optical out port (without plugin) but not in Roku streambars optical in port (with or without plugin). Does that means my Roku streambar optical port faulty? I don't have another optical cable to test it.

Other issue is on Roku all sound options (Sound modes, Speech clarity, Volume modes,  are missing except basic ones (Menu Volume, Audio preferred language). What do you think guys?

Please help me guys.

audio support
  • RokuJohnB's avatar
    RokuJohnB
    3 years ago

    Hi BAO,

    Greetings from the Roku Community, and thanks for the inquiry!

    Please be advised that with a Roku Streambar Pro or Roku Smart Soundbar, you can also adjust the Virtual surround setting to create a spacious sound experience with everything you watch. Most Roku players have a light on the front of the unit. Under normal operation, this light is either off or white and may flash when you press buttons on your remote control. In addition to the HDMI cable, you need to connect an optical cable to your TV's optical output, sometimes labeled "Digital audio out" or "Digital output". This connection carries TV audio to your Streambar, while the HDMI connection delivers video from the streaming player in your Streambar to your TV

    If there's anything else that we can do to assist you, please let us know.

    Best regards,

    John

8 Replies

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    • Anuruddha's avatar
      Anuruddha
      Reel Rookie
      3 years ago

      Hi RokuERey 

      Thank you for your reply. I already did all those steps correctly. But I can't hear any sound from TV Tuner or any attached other streaming sticks. As I mention in my post I can't see Fiver Optic channel is working.  I can't see any red light in Roku Streambar even I plugged the cable or not. I can see the red light in the TV but I can't see it after I plugged the cable.

      Please help.

      Thank you.

    • Anuruddha's avatar
      Anuruddha
      Reel Rookie
      3 years ago

      Hi,

      My issue has resolved once I ordered a new Kenable Digital Optical cable from OnBuy. It fits well on TV and Roku Streambar. It looks like Roku optical  cable was damaged or not up to standard. It was very difficult to plug. I had to use extra force but it never plugged in correctly. But my new Kenable Digital Optical cable plugged without an effort. 

      Now I can hear sound from TV, Amazon Firestick 4K and Apple TV 4K. But still Roku all sound options (Sound modes, Speech clarity, Volume modes  are missing except basic ones (Menu Volume, Audio preferred language). Please help me  guys?

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        3 years ago

        Hi Anuruddha,

        Thanks for keeping us posted and for sharing the resolution given to this case.

        Please be aware that for speech clarity, you'll be able to navigate it during playback. When accessing content, press the * sign button on your remote to see the Sound settings.

        Let us know if this helps you out!

        Thanks,

        Rey