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Anuruddha's avatar
Anuruddha
Reel Rookie
3 years ago
Solved

Roku Streambar optical connection isn't working and sound options are missing from menu

Hi, Recently I have setup a Roku Streambar. My TV is Sony Bravia KDL-32W705B. This TV doesn't support HDMI ARC but is supports HDMI CEC. I have plugged HDMI cable to HDMI MHL and connect supplied op...
audio support
  • RokuJohnB's avatar
    RokuJohnB
    3 years ago

    Hi BAO,

    Greetings from the Roku Community, and thanks for the inquiry!

    Please be advised that with a Roku Streambar Pro or Roku Smart Soundbar, you can also adjust the Virtual surround setting to create a spacious sound experience with everything you watch. Most Roku players have a light on the front of the unit. Under normal operation, this light is either off or white and may flash when you press buttons on your remote control. In addition to the HDMI cable, you need to connect an optical cable to your TV's optical output, sometimes labeled "Digital audio out" or "Digital output". This connection carries TV audio to your Streambar, while the HDMI connection delivers video from the streaming player in your Streambar to your TV

    If there's anything else that we can do to assist you, please let us know.

    Best regards,

    John

RokuERey's avatar
RokuERey
Retired Moderator
3 years ago

Hi Anuruddha,

Just wanted to say thank your for your first post in the Roku Community!

We would recommend taking a closer look at some additional information and troubleshooting here: How to set up your Roku Streambar with a non-Roku TV.

Please keep us posted if you find this helpful. Thanks!

Regards,

Rey

  • Anuruddha's avatar
    Anuruddha
    Reel Rookie
    3 years ago

    Hi RokuERey 

    Thank you for your reply. I already did all those steps correctly. But I can't hear any sound from TV Tuner or any attached other streaming sticks. As I mention in my post I can't see Fiver Optic channel is working.  I can't see any red light in Roku Streambar even I plugged the cable or not. I can see the red light in the TV but I can't see it after I plugged the cable.

    Please help.

    Thank you.

  • Anuruddha's avatar
    Anuruddha
    Reel Rookie
    3 years ago

    Hi,

    My issue has resolved once I ordered a new Kenable Digital Optical cable from OnBuy. It fits well on TV and Roku Streambar. It looks like Roku optical  cable was damaged or not up to standard. It was very difficult to plug. I had to use extra force but it never plugged in correctly. But my new Kenable Digital Optical cable plugged without an effort. 

    Now I can hear sound from TV, Amazon Firestick 4K and Apple TV 4K. But still Roku all sound options (Sound modes, Speech clarity, Volume modes  are missing except basic ones (Menu Volume, Audio preferred language). Please help me  guys?

     

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi Anuruddha,

      Thanks for keeping us posted and for sharing the resolution given to this case.

      Please be aware that for speech clarity, you'll be able to navigate it during playback. When accessing content, press the * sign button on your remote to see the Sound settings.

      Let us know if this helps you out!

      Thanks,

      Rey

      • Anuruddha's avatar
        Anuruddha
        Reel Rookie
        3 years ago

        Hi RokuERey 

        Thank you for your reply. Yes I can see Audio Options are there. Did Roku removed those Audio settings from Settings -> Audio

        I took photos what I see on my screen once I press *. Please confirm everything is alright or not. 

        I just read this article https://support.roku.com/en-gb/article/360011704154 According to it we can set Sound settings from Settings -> Audio. But I don't have those options available in there. Is it only available in HDMI-ARC?