Forum Discussion

djbryce's avatar
djbryce
Reel Rookie
2 years ago
Solved

MAX Audio Level Too Low Compared To Other Apps

I subscribed to MAX via Roku and find that I have to turn my TV volume to 100 to get a decent audio level. All the other channels run around 20.  Any way we can get the audio level on MAX boosted? 

Audio Support
  • RokuArjiemar's avatar
    RokuArjiemar
    12 months ago

    Hello! Beffers22,

    Thanks for the follow-up,

    We appreciate your contacting us about Max's audio level being too low. We are happy to assist.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Remove the channel from the Roku device
    2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
    3. Re-add the channel back to the Roku device

    Each channel (app) on the Roku platform is built and maintained by the channel providers themselves. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

    Thanks,
    Arjiemar

9 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! djbryce,

    A friendly welcome from the Roku Community!

    We appreciate you reaching out to us about Max volume leveling. We're pleased to assist.

    Adjust volume modes during playback

    When streaming a movie, TV show, music, or Bluetooth® audio or watching content from an external device connected to your Roku TV and wireless speakers (e.g., Blu-ray™ player, cable set-top box, game console), you can enable Automatic Volume Leveling or Night Mode from the Options menu, as described below.

    1. Begin streaming content, or to adjust audio settings for a device connected to your Roku TV and wireless speakers, switch the active input to the external device.
      • Note: If you have a Roku Streambar or Roku Smart Soundbar and you are watching content from an external device connected to your TV, you cannot adjust audio settings during playback. You can, however, adjust audio settings from the settings menu using instructions in the next section.
    2. Press Star on your Roku remote
    3. Select Sound settings
      • Note: On some Roku devices, this step is not necessary. If you do not see this selection, skip to step 4.
    4. Use the directional pad to switch Volume mode to the desired setting. The directional pad is plus-shaped and is in the center of your Roku remote.

      • Off: Volume modes are inactive and content volume is unmodified.
      • Leveling: Enables consistent volume across different types of entertainment so you do not have to change the volume every time you switch channels or a commercial comes on.
      • Night: The volume of soft sounds like whispering is increased while the volume of loud sounds like explosions is decreased, making it easier to hear your show at night without disturbing others.
    •  In some streaming channels, Star is assigned a different function meaning it will not open the Options menu as described above. In these cases, you must launch a different channel, such as The Roku Channel, and follow the steps above. Once the volume mode is switched, the setting will remain when you return to the original channel.

    Thanks,
    Arjiemar 

    • Beffers22's avatar
      Beffers22
      Reel Rookie
      12 months ago

      I made the changes you suggested years ago, yet still having the same issue. From my Google research, it seems lots of people are. 
      The speaking volume is way too low so I have to set the volume at 95-100, then any action just about blows my speakers. 
      Every other app I have on my Roku, I have the volume set in the 20’s, and 50ish if we’re watching a movie. This volume problem is only an issue with MAX. After all these years, please fix it. 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        12 months ago

        Hello! Beffers22,

        Thanks for the follow-up,

        We appreciate your contacting us about Max's audio level being too low. We are happy to assist.

        We recommend performing the below steps and see if you can resolve the issue:

        1. Remove the channel from the Roku device
        2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
        3. Re-add the channel back to the Roku device

        Each channel (app) on the Roku platform is built and maintained by the channel providers themselves. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

        Thanks,
        Arjiemar

  • DaveWood's avatar
    DaveWood
    Binge Watcher
    2 years ago

    I am having this issue with the Max Channel App also  in order to hear anything on the channel app on any of my 3 Roku Tv's and one Roku Player I must Turn the TV volume to 100%  and still can not hear most of the Dialog or background sounds on any programming on this Channel App.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi DaveWood,

      Thank you for posting here in the Roku Community!
      We understand you're having a problem with the Max channel. We're happy to assist you. Please try the troubleshooting steps that RokuArjiemar provided above.

      If the problem still persists, please update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

      Let us know how it works, and we will continue to assist you further.

      Kind regards,

      John

      • DaveWood's avatar
        DaveWood
        Binge Watcher
        2 years ago

        I have checked for updates every time I start the Max app, on each of my Televisions and my stand alone Roku,  I still have to turn the Volume to 100% on each Television, and can just barely hear the volume., on every Television,  this also happened when it was the HBO MAX app.

         

  • ar79's avatar
    ar79
    Newbie
    12 months ago

    This is a problem for everyone including Apple TV users. Warner Discovery obviously can’t make an app properly pretty pathetic like the company in general.