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djbryce's avatar
djbryce
Reel Rookie
2 years ago
Solved

MAX Audio Level Too Low Compared To Other Apps

I subscribed to MAX via Roku and find that I have to turn my TV volume to 100 to get a decent audio level. All the other channels run around 20.  Any way we can get the audio level on MAX boosted? 
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Beffers22,

    Thanks for the follow-up,

    We appreciate your contacting us about Max's audio level being too low. We are happy to assist.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Remove the channel from the Roku device
    2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
    3. Re-add the channel back to the Roku device

    Each channel (app) on the Roku platform is built and maintained by the channel providers themselves. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

    Thanks,
    Arjiemar