I have an Onn Roku TV and a Roku Wireless Soundbar. These Are working just fine. I also have the Roku Wireless Speakers but when I go to add them, they are "grayed out" not an option to select. I can pick the subwoofer but not the wireless speakers. I can unpair the soundbar and add the speakers or vice versa but cannot have both. Is there a reason? Am I doing something wrong?
Hi BeckyMo,
Welcome to the Roku Community!
We understand you are struggling to pair your Roku soundbar and Roku speaker with your Onn Roku TV. We're happy to help. Please be advised that you must check the software version on your TV, and it must be running Roku OS 10.0 or higher to work with a Roku TV Wireless soundbar and Roku wireless speakers. If you have not done so yet, check the software version of your Roku TV. Manually enter pairing mode: Go to Settings > Remotes & Devices > Set up a new device.
You can also check out these links below:
How to resolve issues pairing your Roku TV Wireless Soundbar
How to resolve issues pairing your Roku® wireless speakers
If the problem still persists, please keep us posted on what you find out.
All the best,
John
I checked and the TV seems to update regularly, it is on 12.0. Still, I checked again and I can pair either the soundbar or the wireless speakers but it won't let me do both. Any other suggestions?
Thanks for keeping us posted!
Have you tried repairing both the Roku wireless speaker and the Roku soundbar and then trying them back again to see if you're still seeing the same issue occur?
If the issue persists, we suggest performing a hard reset on both devices. You'll be able to find the reset button at the back of each device. Then try again.
Let us know if this works for you.
Thanks,
Rey
