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jonesbasf's avatar
jonesbasf
Reel Rookie
2 years ago
Solved

Audio HDMI arc not working after update

I have the exact same issue with my Roku Streaming Stick 4k. Was working before November. Now, no sound for any other inputs through ARC. The only thing that works is TV speakers. After unplugging Roku and restarting the TV/soundbar, ARC works fine. Plug Roku in again, back to TV speaker. 

Setup:

TV: LG OLED65B6P
Soundbar: Sonos Beam v1
Roku: Streaming Stick 4k - 3820X - S/N S08Y424TFG70

audio features
Audio Setup
  • RokuArjiemar's avatar
    RokuArjiemar
    12 months ago

    Hello! Anallen111,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us regarding the issue with your audio HDMi ARC not working after the update. We're happy to help.

    • How is the Audio connected? (HDMI or Optical)
    • A/V Receiver or soundbar make/model:
    • Does the error appear during the playback of a TV show or movie, during a commercial or advertisement, on the home screen, etc.?
    • Is your soundbar plugged into the ARC HDMI port?
    • Have you tried another cable or port?

    You should check to make sure HDMI ARC (or eARC) is enabled along with an HDMI feature called CEC (or Consumer Electronics Control).

    To enable ARC (or eARC):

    1. Press Home on your Roku TV remote
    2. Scroll and select Settings
    3. Select System
    4. Select Control other devices (CEC)
    5. Scroll and highlight ARC (or eARC)
    6. Check the box using OK on your remote to enable ARC (or eARC)

    To enable CEC:

    1. Perform ARC steps 1 through 4 above
    2. Scroll and highlight System audio control
    3. Check the box to enable System audio control
    4. Highlight 1-touch play
    5. Check the box to enable 1-touch play

    If you want to learn more, refer to the detailed article about enabling CEC and ARC on your TV.

    Please keep us informed about any updates, and we will be glad to continue helping you further. We eagerly await your response.

    Thanks,
    Arjiemar

14 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi jonesbasf,

    Welcome to the Roku Community!

    We appreciate you sharing your experience with us about this. This has been escalated to the appropriate Roku team and is currently under investigation.

    We'll add this information you have provided, and we'll make sure to drop an update here once we have it available.

    Thanks,
    Rey

    • sharrell32's avatar
      sharrell32
      Newbie
      2 years ago

      Has there been an update on this issue?   I have the same symptoms that showed up in the same time-frame as the OP.   I can temporarily achieve ARC control whenever a refresh/update is initiated via Settings>System>CEC>Search or other TV-side HDMI setting changes, but ultimately ARC is shown as "inactive" after one or two power cycles of the TV.  Here's my Sharp Roku TV system information:

      Sharp Model:  LC-65LBU591U
      Hardware ID:  7209X
      Serial#:  YN00CF227903
      SW Version: 12.5.5 build 4174-38
      Device ID:  9Y600C227903

      Prior to the firmware update, I was connected fine for ~2 years to my Sony AV STR-DH550 Receiver via HDM1/ARC on TV and HDMI OUT(ARC) on the AV Receiver.  Also, I've tried a brand new overpriced HDMI 2.x cable but the issue remains.

      Yes, I can send the sound to the wimpy TV speakers - but hate to waste the >$1K of sound equipment.

      • DGV's avatar
        DGV
        Reel Rookie
        2 years ago

        I'm having the same issue with a new Phillips Q-led TV. The TV wil not reckognize external sond devices. I called customer service and was informed that the current Roku software is only supporting Roku Soundbars even though the HDMI eARC is still not working or (inactive). So my question then was why would you eliminate an entire market of people who already have soundbars or who might prefer another specific brand. The service rep then said they would be putting out a fix but no guarantees.  I can guarantee that if their software is not fixed, and in a timely manner, my next TV will not be Roku.

  • Gatorgogo's avatar
    Gatorgogo
    Binge Watcher
    2 years ago

     

    Today I tested a newer Roku Ultra (4802X) on my Samsung TV with Yamaha soundbar connected via an ARC HDMI.  The Roku Ultra also updated to version 13.0.0 too.   But still no sound from the Soundbar!

    The only Roku Ultra that operates the TV ARC HDMI connection to the soundbar is the older Roku Ultra 4670X model.  The Yamaha Soundbar works fine.

    But the newer Roku Ultra (4802X) AND the new Roku Ultra LT (4801RW) have problems with the TV's ARC HDMI connection to the soundbar that prevents it from working properly. 

    I'll just keep using the older 4670X and hope Roku gets around to fixing this problem on the newer Roku Ultra's someday.

     

     

     

    • Gatorgogo's avatar
      Gatorgogo
      Binge Watcher
      2 years ago

       

      Today I moved the Roku Ultra (4802X) to another home that has a newer Samsung TV and a Yamaha soundbar... and everything worked!

      Here's the difference in TV/Soundbar - 

      - Roku Ultra 4802X WORKED properly on the a newer Samsung TV model UN50AU8000FXZA with Yamaha ATS-1080 soundbar with HDMI ARC connection.

      - Roku Ultra 4802X did NOT work on the older Samsung TV model UN50NU6900BXZA with Yamaha SR-B20A soundbar with HDMI ARC connection. 

      I'm guessing that the Roku Ultra 4802X is having problems with the older Samsung TV ARC. 

      Lesson learned - Just keep moving around the Roku's to find the TV's/Soundbars it likes and works with.

       

       

       

      • jonesbasf's avatar
        jonesbasf
        Reel Rookie
        2 years ago

        Other than the fact that I would have to replace my multi thousand dollar television, there is another annoying part to this…


        It worked before last September. So all Roku needs to do is figure out what they changed that broke it. However, I’m guessing that they won’t invest the time/resources to do so. I have moved beyond Roku because of this. Other streamers work perfectly.