Forum Discussion

tarview's avatar
tarview
Newbie
3 years ago

YouTube black screen in videos

I am having an issue with the YouTube app on our Roku. It is a Roku Express.

Everything works fine on the system except when we try to play a YouTube video. We can select the video. When we scroll over a video, the preview plays. But when we select the video, there is no video, just audio and a black screen. If we pause, the progress bar appears and the video is paused, with other suggested videos appearing below. However, even if we select one of THOSE videos, the same thing occurs (video is black, but playing).

I have tried restarting the Roku through System, restarting the Roku by unplugging it and leaving it unplugged for several minutes, deleting the YouTube app and reinstalling it, and completely resetting the Roku device to factory. Nothing helps.

Other apps (at least the ones we have installed like Netflix, Disney+, etc.) play video just fine. The problem seems to be with the YouTube app itself, but I can't figure out why it just started happening or how to fix it.

Any idea what the issue could be?

  • Jake7's avatar
    Jake7
    Reel Rookie
    2 years ago

    Change the “Display Type” in settings. The default is an automatic(1080) and as soon as I changed it off of that, it all worked

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello tarview

    Welcome to the Roku Community!

    In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

    For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

    Let us know how it goes!


    Regards,
    Karla

    • jhdaoust's avatar
      jhdaoust
      Reel Rookie
      3 years ago

      I removed YouTube TV and restarted my new Roku device and while it plays the screen is black.  What's up?

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi jhdaoust
        Welcome to the Roku Community!

        Does the issue only occur on YouTube or across other channels installed on your Roku device?

        Have you tried removing the affected channel YouTube and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

        For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

        Let us know if there's any difference after.


        Warm Regards,
        Lianna