Forum Discussion

ELC's avatar
ELC
Reel Rookie
6 months ago
Solved

Paramount plus - switching accounts

Can’t log out of paramount plus account to sign in under different account.  All the suggestions online said to go to the settings for paramount plus to sign out but there is no option for that - it constantly takes you to the existing profiles with no sign out option.  I Even deleted the app, reset the Roku, and when I added it again, went straight back to previous  account.

app login
app support
  • RokuTakashi's avatar
    RokuTakashi
    6 months ago

    Hi, ELC​ 

    Thanks for reaching out!

    I understand that you've encountered troubles switching from another account on your Paramount+, and I'm here to refer you to the right support.

    For this matter, it's best to contact Paramount+ support for help since they manage their own app's interface and login concerns. To contact them, refer to Paramount+ Help

    Hope this will be addressed soon.

    Thanks,

    Roku Community Team

7 Replies

  • ELC's avatar
    ELC
    Reel Rookie
    6 months ago

    Someone marked this as solved. It is NOT solved 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    6 months ago

    Hi, ELC​ 

    Thanks for reaching out!

    I understand that you've encountered troubles switching from another account on your Paramount+, and I'm here to refer you to the right support.

    For this matter, it's best to contact Paramount+ support for help since they manage their own app's interface and login concerns. To contact them, refer to Paramount+ Help

    Hope this will be addressed soon.

    Thanks,

    Roku Community Team

  • ELC's avatar
    ELC
    Reel Rookie
    6 months ago

    From all the messages I’ve seen about this, it is NOT a paramount issue, it’s a Roku issue 

    • Kaytala's avatar
      Kaytala
      Newbie
      4 months ago

      You have to go into an existing profile and access the menu. When you scroll all the way down it will pop over to Settings (lower right side and easy to miss) and in there you can log out of the account. 

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        4 months ago

        Hey there! Kaytala​ 

        Thanks for sharing your workaround here! It could help others with the same issue. If you have more questions or need help, let us know!

        Thanks,
        Roku Community Team