YouTube black screen in videos
I am having an issue with the YouTube app on our Roku. It is a Roku Express. Everything works fine on the system except when we try to play a YouTube video. We can select the video. When we scroll o...
Forum Discussion
I removed YouTube TV and restarted my new Roku device and while it plays the screen is black. What's up?
Hi jhdaoust
Welcome to the Roku Community!
Does the issue only occur on YouTube or across other channels installed on your Roku device?
Have you tried removing the affected channel YouTube and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Let us know if there's any difference after.
Warm Regards,
Lianna
YouTubeTV plays fine through the Samsung interface. The problem appears on all channels. Roku indicates it "can't determine the display type."
Hi jhdaoust
Thank you for the inquiry!
You will be able to access and change the display type when you first set up your Roku device/TV.
For more information about display type, please visit our Support page here: How to change the display type on your Roku® streaming player | Official Roku Support.
Warm Regards,
LiannaNone of the various options I selected provided a video playback and the message is that it can't determine the video display even though the TV has no problem displaying the test image. This is a new Samsung TV and new Roku Streaming Stick 4K. Both were installed by Best Buy techs.
