Forum Discussion

Markmjl's avatar
Markmjl
Newbie
2 years ago
Solved

Roku TV local channel apps (AUSTRALIA)

I live in Melbourne, Australia and I am unable to download the 7 plus app. I have gone to the streaming channels, then clicked on recommended where the 7 plus app appears, then I clicked on add channel and I am taken to a message ‘ confirm private channel addition where there is a code to connect however when I type in this code , I receive the following message’ could not add 7 plus . Error ‘

Does anyone know how to download this app ?

Regards

Mark

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Markmjl

    Thanks for posting, and welcome to the Roku Community.

    We see that you're having issues adding channels, and we're sorry to hear about the trouble.

    Kindly be advised that some channels cannot be added or accessed due to region restrictions. May we know what kind of error message do you see that prompts on the screen? Also, what channels have you looked forward to adding to your Roku streaming device? Further, you can add channels manually from any browser using your other devices such as a computer or a mobile device. Kindly refer below:

    1. Go to channelstore.roku.com
    2. Select My Account and sign in to your Roku account
      At the top of the site is a selection of categories and genres to explore. Below that you can enter a keyword in the Search channel box to find choices based on the title of a channel.
    3. When you want to learn more about a channel, select Details. You will see the same synopsis, rating, and screenshots that appear when viewing the details on your Roku device.
    4. Follow the instructions to add or purchase the channel

    Once added, the channel will not immediately appear on your Roku device. Your Roku device checks every 24 hours for any new channels you have added from the website and automatically installs them. If you would like to download it immediately, go to your Roku device and select Settings > System > System update > Check now.

    Please keep us posted on what you find out.


    All the best,
    Kash

29 Replies

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome to the Roku Community, kimharvie.

      We appreciate you reaching out for support and we'd be happy to help you find the best resolution for this. 

      In addition to the information provided by our Roku Streaming expert, please ensure that the email associated with your Roku account is an Australian email.

      I hope you find this information helpful.

      Best regards,
      Carly

      • kimharvie's avatar
        kimharvie
        Reel Rookie
        2 years ago

        Hi Carly..I ended up buying a new (non Telstra self destruct)  Roku set top box much more compact than the original,  a bonus in itself and have connected it it's all good and working as it should (beautifully as do all Roku devices.) It is a little upsetting that an Australian Telco can decide to kill/nuke/disable  something that we had to purchase in the first place and therefore own it but I guess big companies do deals with each other. Anyway it was probably time for an upgrade..even if the other was working perfectly well on a different network. Thanks for your kindness and help

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Markmjl

    Thanks for posting, and welcome to the Roku Community.

    We see that you're having issues adding channels, and we're sorry to hear about the trouble.

    Kindly be advised that some channels cannot be added or accessed due to region restrictions. May we know what kind of error message do you see that prompts on the screen? Also, what channels have you looked forward to adding to your Roku streaming device? Further, you can add channels manually from any browser using your other devices such as a computer or a mobile device. Kindly refer below:

    1. Go to channelstore.roku.com
    2. Select My Account and sign in to your Roku account
      At the top of the site is a selection of categories and genres to explore. Below that you can enter a keyword in the Search channel box to find choices based on the title of a channel.
    3. When you want to learn more about a channel, select Details. You will see the same synopsis, rating, and screenshots that appear when viewing the details on your Roku device.
    4. Follow the instructions to add or purchase the channel

    Once added, the channel will not immediately appear on your Roku device. Your Roku device checks every 24 hours for any new channels you have added from the website and automatically installs them. If you would like to download it immediately, go to your Roku device and select Settings > System > System update > Check now.

    Please keep us posted on what you find out.


    All the best,
    Kash

    • John6000's avatar
      John6000
      Newbie
      2 years ago

      Hello,  I am also in Australia and I would like to install the local TV channel apps. I see that '9Now' is available to install. I require the following additional apps:
      7plus
      10play
      ABC iView
      SBS on demand

      I followed the instructions provided and logged in to My account, however I do not see a 'Search channel' box to enter channels.
      I request that you provide access to these common Australia channels.
      Please help.
      Thank you

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi John6000 Arobbo,

        Greetings from the Roku Community!

        Please be aware that channel availability or access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, we suggest you contact any specific channel service provider to inquire further about whether they offer their channel and service on the Roku platform in your region.

        We hope this helps.

        Kind regards,
        Eunice

    • hayzee56's avatar
      hayzee56
      Reel Rookie
      2 years ago

      I just bought my Roku TV from Kogan. I can find the Stan app for Roku tv in Google. I click on the link I find and up comes a Roku channels page but I'm logged out. I then login and then can't find the app or any other Australian streaming app, free of subscribed. My remote has a quick access button with Stan written on it.

      I also can't find the apps on the tv either. I did install Paramount via the Roku web site store. When I went to use it, it lets me login and then tells me I'm in the wrong region. I wasn't aware that the apps themselves were geo blocked, only the ability to watch the content.

      Paramount+ has no problem working on my Chromecast with Google TV.

      The phone number to ring Kogan for support seems to be dead all the time.

      If someone could say how Australian region apps/channels can be installed in Australia, would be a great help.

       

      Thank you.

    • Arobbo's avatar
      Arobbo
      Reel Rookie
      2 years ago

      I live in Tasmania and have exactly the same problem as @Markmil popups are the same and all.

      Was going to try redownloading from channel store but unable to find 7+ instore

      • JWS9518's avatar
        JWS9518
        Roku Guru
        7 months ago

        MUSHY1960 If those channels are not available via the Roku app store in your area, then you would have to obtain a streaming subscription available in your area that has those channels as part of the streaming package or watch them via an antenna connected to your TV.  You could also reach out to those broadcast stations directly and ask them to create a Roku app for their channel.  Roku has no control over whether a broadcast station that they do not own creates an app for Roku devices.