Forum Discussion

Xfinitycrone's avatar
Xfinitycrone
Reel Rookie
4 months ago
Solved

xfinity stream won't let me log in

I have 3 different Roku devices, a Roku TV and two sticks. My cable provider is Xfinity, and for almost a year the xfinity stream app worked flawlessly on all devices. i came back from a 2 week vacation, and on all 3 devices, it made me log in again. However, we got into an endless loop of it making me enter a code in Xfinity, and then the sign in page comes back up again, repeat. i have tried all the suggested solutions, including uninstalling and reinstalling the Xfinity stream app on all 3 units, resetting the internet connection and resetting Roku to factory resets. same issue, endless loop of Xfinity codes, then going back to sign-in page without ever getting to a login page. nothing changed on my end but time. any ideas?

 

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app login
app support
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    4 months ago

    Thanks for the extra details!

    As this is an authentication issue with the app, it is within Xfinity's control, and the best people who can help resolve this are their support team.

     At this time, we would recommend reaching out to them for further checking and troubleshooting.

    Hoping to get this fixed as soon as possible!

    Roku Community Team

8 Replies

  • Xfinitycrone's avatar
    Xfinitycrone
    Reel Rookie
    4 months ago

    Also, Xfinity itself is working fine. we have a tv with a DVR cable box from Xfinity and we get all the channels. our modem is theirs and i reset it too....

    • RokuFelipB's avatar
      RokuFelipB
      Community Moderator
      4 months ago

      Hey Xfinitycrone​

      Thank you for reaching out.

      We understand you're experiencing a sign-in loop on the Xfinity Stream app. For further troubleshooting, it is best to contact the Xfinity support team for help.

      You can start here!

      Thanks again,

      Roku Community Team

      • Xfinitycrone's avatar
        Xfinitycrone
        Reel Rookie
        4 months ago

        Hey @ Sweetielumpkins,

        Nice try, but i have a Fire TV stick. I unplugged the roku and plugged in the fire stick and voila i can get into the Xfinity stream app on the fire stick. So the problem is on Roku's end, I deduce. i like the roku app better and i am stuck with the roku TV, however, so how can i fix your issue?

        Thanks again,

        Not @ Honeybunckle. 

  • Strega2's avatar
    Strega2
    Roku Guru
    4 months ago

    Have you talked to Xfinity?  Xfinity wrote and maintains their Xfinity app on Roku and they control their authentication, so even if there is a "Roku problem", Xfinity is in the best position to find it and report whatever it might be.  (My experience as a developer is that you find and report the problem, then you immediately code around it because that's usually faster than waiting for a platform update.)