Forum Discussion

Newbie

10 months ago

Solved

Univision Now keeps freezing up

My Roku account is freezing up on Univision Now a few times a day.two other TV no issues,I added Wi-Fi booster . only happens in Univision Now

RokuTakashi
10 months ago
Hi, Cellranger_0

Greetings, and welcome to the Roku Community.

Thanks for posting here and letting us know about the issue you have encountered with the Univision Now app, and our team is here to help. We would advise following the troubleshooting steps below to resolve the issue. Please refer to the instructions as stated:

Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".

Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers

We hope you find this information useful, and feel free to reach out to us anytime if you have further concerns or inquries.

Best wishes,
Kash

1 Reply

RokuTakashi
Community Moderator
10 months ago
Hi, Cellranger_0

Greetings, and welcome to the Roku Community.

Thanks for posting here and letting us know about the issue you have encountered with the Univision Now app, and our team is here to help. We would advise following the troubleshooting steps below to resolve the issue. Please refer to the instructions as stated:

Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".

Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers

We hope you find this information useful, and feel free to reach out to us anytime if you have further concerns or inquries.

Best wishes,
Kash