Unable to disable Amazon Prime auto playback of movie trailers when browsing catalog.
This is only happening on one of the Rokus, the other still has the old interface, the affected Roku appears to have an updated version of the Amazon Prime video app. The menu in the left side bar has changed, and there doesn't appear to be a way to disable the auto playback of movie trailers when browsing the catalog.
As you move across the titles, the screen will flicker, go black for a second, then the movie will start playing, its a second or two for every movie title you move over. Its made the app almost impossible to use, you stop for a quick second to read what the show is about and the whole screen goes black, you have to wait for it to refresh then the video starts playing (hopefully the volume is down and it isn't violent or scary while there are children about).
Within my account settings on the website, I have auto play off for TV shows (Start the next available video automatically. For TV shows, when you finish an episode, the next one starts) AND I have auto play off for trailers (automatically play trailers as you browse the catalog with a web browser or in the Windows app).
I've even gone so far as doing a factory reset of the Roku. It's looking like I'm going to have to get rid of the Roku all together if there is no way to turn this off. I watch a lot of Prime and the app is completely un-usable with this enabled. Who thought this 'feature' was a good idea? I'm hoping there is a setting somewhere to turn this off or a way to stop this "improved" version of the Prime Video app from installing.
Hi sarahthompson,
We appreciate you flagging us about this auto-play issue with the updated Amazon Prime Video channel.
Here are a few things to take note of if you're seeing videos automatically playing.
- Change the setting on each device: The auto-play video settings only apply to the device you are currently using. You must update the setting on each device you own.
- Check app settings: Roku will make your auto-play preference available to third-party apps, but some apps may have their own auto-play setting. If you are in an app, videos still automatically start playing as you navigate; check the app you're in to see whether they have a setting to control auto-play videos.
However, this is likely a channel issue since this is not affecting the rest of the channels. We would recommend you to report this with the channel provider for additional help.
You can contact them here: Prime Video: Help.
We hope this wraps up your case.
Thanks,
ReyThis is only an issue on the ROKU.
Same app, version and build on Xbox has the autoplay option available in the side menu between 'language' and 'buying' allowing you to toggle on/off trailers, previews and live events.
The menu doesn't appear on the ROKU.
Side menu in App on Roku - no auto play option
Side menu same App on Xbox - auto play option available