Forum Discussion

WIseyD's avatar
WIseyD
Channel Surfer
10 months ago
Solved

Unable to disable Amazon Prime auto playback of movie trailers when browsing catalog.

This is only happening on one of the Rokus, the other still has the old interface, the affected Roku appears to have an updated version of the Amazon Prime video app. The menu in the left side bar has changed, and there doesn't appear to be a way to disable the auto playback of movie trailers when browsing the catalog.

As you move across the titles, the screen will flicker, go black for a second, then the movie will start playing, its a second or two for every movie title you move over. Its made the app almost impossible to use, you stop for a quick second to read what the show is about and the whole screen goes black, you have to wait for it to refresh then the video starts playing (hopefully the volume is down and it isn't violent or scary while there are children about).

Within my account settings on the website, I have auto play off for TV shows (Start the next available video automatically. For TV shows, when you finish an episode, the next one starts) AND I have auto play off for trailers (automatically play trailers as you browse the catalog with a web browser or in the Windows app).

I've even gone so far as doing a factory reset of the Roku. It's looking like I'm going to have to get rid of the Roku all together if there is no way to turn this off. I watch a lot of Prime and the app is completely un-usable with this enabled. Who thought this 'feature' was a good idea?  I'm hoping there is a setting somewhere to turn this off or a way to stop this "improved" version of the Prime Video app from installing.

app feature
app playback
  • RokuERey's avatar
    RokuERey
    10 months ago

    Hi sarahthompson,

    We appreciate you flagging us about this auto-play issue with the updated Amazon Prime Video channel. 

    Here are a few things to take note of if you're seeing videos automatically playing.

    • Change the setting on each device: The auto-play video settings only apply to the device you are currently using. You must update the setting on each device you own.
    • Check app settings: Roku will make your auto-play preference available to third-party apps, but some apps may have their own auto-play setting. If you are in an app, videos still automatically start playing as you navigate; check the app you're in to see whether they have a setting to control auto-play videos.

    However, this is likely a channel issue since this is not affecting the rest of the channels. We would recommend you to report this with the channel provider for additional help.

    You can contact them here: Prime Video: Help.

    We hope this wraps up your case.

    Thanks,
    Rey

     

21 Replies

  • WIseyD's avatar
    WIseyD
    Channel Surfer
    10 months ago

    Pretty sad passing the buck and setting this as solved, it isn't.

    • Eserim2's avatar
      Eserim2
      Reel Rookie
      10 months ago

      repeat of fix I have found - switch off frame rate matching on Roku Advanced settings - it is the switching of frame rates for the trailers that causes a HDMI re-negotiation - in effect, black screen for a second or two

      • citsejam's avatar
        citsejam
        Channel Surfer
        10 months ago

        I have found this setting, but it means everything is displayed with 60 fps.

        Where do the additional frames come from, if the source is e.g. 25fps?

        I don't want to end up with a soap opera effect, due to "intelligent" frame creation.

  • WIseyD's avatar
    WIseyD
    Channel Surfer
    10 months ago

    Interesting development, now the app has no sound.

    Just the Amazon Prime Video app. 

    Version 15.1 build 2024062815

    • WIseyD's avatar
      WIseyD
      Channel Surfer
      10 months ago

      The issue with the sound seems to have resolved itself, possibly due to restarting the device, other issue remains. 

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        10 months ago

        WIseyD 

        May just be the Prime channel on that particular device.

        I have the same build you mentioned on an Ultra 4660 and after choosing a profile can go to the left side menu (press left arrow) and a Settings (and gear icon) will appear.  There is an "autoplay" section between "language" and "buying" that you can toggle on/off for trailers, previews, and live events.

        v.15.1 build 2024062815

         

  • sarahthompson's avatar
    sarahthompson
    Reel Rookie
    10 months ago

    How can I disable the auto-play feature and fix the flickering issue in the updated Amazon Prime Video app on Roku? I’ve checked my account settings and have auto-play off for trailers and TV shows, but the problem persists. Is there a solution similar to the way Amazon SOP libraries manage app features, or can Swiftstart.com offer any guidance on resolving this issue?

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      10 months ago

      Hi sarahthompson,

      We appreciate you flagging us about this auto-play issue with the updated Amazon Prime Video channel. 

      Here are a few things to take note of if you're seeing videos automatically playing.

      • Change the setting on each device: The auto-play video settings only apply to the device you are currently using. You must update the setting on each device you own.
      • Check app settings: Roku will make your auto-play preference available to third-party apps, but some apps may have their own auto-play setting. If you are in an app, videos still automatically start playing as you navigate; check the app you're in to see whether they have a setting to control auto-play videos.

      However, this is likely a channel issue since this is not affecting the rest of the channels. We would recommend you to report this with the channel provider for additional help.

      You can contact them here: Prime Video: Help.

      We hope this wraps up your case.

      Thanks,
      Rey