Hidive has stopped playing on my Roku device. When I click on the channel icon I get a blank black screen. I have already tried the delete the channel, reset the Roku, reinstall the the channel steps. No luck. I am using a Roku Ultra 4800k 2020.
I am having the same issue and followed those same steps with no resolve.
I am having the same issues
I have 2 Roku tvs and 1 Roku stick and all of them are giving me the same problem with Hidive
Hi Community users,
Thanks for posting in the Roku Community regarding the issue you are experiencing while streaming the Hidive channel on your Roku device.
If you have tried following the troubleshooting steps on our support page: How to resolve a channel playback issue
If you are still unable to play videos from one channel after attempting the suggestions on the link, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help.
You may reach them here: Hidive Support.
The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.
In the meantime, you can highlight the Hidive channel tile and press the star (*) button on your remote to update it.
We eagerly await your response and assure you we will thoroughly investigate this issue.
All the best,
Chel
Same here
Same here 2 different Roku Ultra LT and a Hisense Roku TV
I’m having the same issue I’ve reached out to Hidive and answered all their questions but I still haven’t gotten a resolution.
Hi Community users!
Greetings from the Roku Community.
Thanks for bringing this to our attention. Rest assured that we'll coordinate this with the team for review. In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:
We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.
Best regards,
Carly
I'm having the same issue on 3 different Roku devices.
Same issue with Model 4630X - Roku Premiere+. Blank. Delete, restart, reinstall, and still blank.
Also contacted hidive and started a ticket with them. Sounds like I wasn’t the first.
Also spoke with hidive and opened a ticket with them. Sounds as if I wasn't the first.
It looks like they finally have it resolved.
Same my issue has been resolved as well. Thank you.
Hi, jummpeur.
Greetings from the Roku Community.
Thanks for keeping us posted. We would also like to inform you that our relevant team is conducting a thorough investigation to help determine the cause of this. If you'd like your device to be included in the process, you may provide us with the requested details above.
Nevertheless, we appreciate you letting us know you're coordinating this directly with the channel provider.
We hope this will be sorted out soon.
Best regards,
Carly
