Forum Discussion

revcoyote's avatar
revcoyote
Newbie
2 years ago

The Hidive channel won't play on Roku

Hidive has stopped playing on my Roku device. When I click on the channel icon I get a blank black screen. I have already tried the delete the channel, reset the Roku, reinstall the the channel steps...
app availability
Dlowkey75's avatar
Dlowkey75
Reel Rookie
2 years ago

I’m having the same issue I’ve reached out to Hidive and answered all their questions but I still haven’t gotten a resolution.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi Community users!

    Greetings from the Roku Community.

    Thanks for bringing this to our attention. Rest assured that we'll coordinate this with the team for review. In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

    • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version

    We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

    Best regards,
    Carly