The Fox News app freezes and won't load past 13%
I can see that this has been an ongoing issue. If it continues I will be replacing all of my Rokus and will no longer recommend them to others. Please get it together.
Forum Discussion
The first step is to completely reboot your Roku. This means either using the System Restart menu option or pulling the power for 30 seconds. If there's no change, the next step is to remove the app, reboot the Roku (this must be done) , then add the app back again. If it's still misbehaving, then there's something wrong either with the app or at the server backend. Either way, that is something Fox would have to address and you would need to contact their tech support.
Maybe they're doing you a favor 😄
yup
Fox news staryed requiring a login just to go and watch the app either on Roku or on my device now I can’t get back into Fox Business on my Roku. They give me the code I go and pick my provider and nothing happens about half the time and when it does happen, the screen switches on my Roku to require a login so I gave up I’m gonna go to somebody else
I have been communicating with Fox News through their website giving them a detailed description of all the steps I go through to get the app to work again... which is numerous steps and so aggravating. Amazingly, they responded and asked me to relay the steps I've taking to get the app working again.
I suggest everyone use this link and fill out the form so they will actually know that it's not just me! LOL!
Here is the Link:
https://help.foxnews.com/hc/en-us/requests/new
On 11/24/2024, I received a second reply from them. Here is their reply
Hi Michelle,
Thank you for your patience.
Our team is aware of this issue and we are currently working to resolve it at the earliest.
We apologize for the delay and hope to provide you with an update soon!
Best,
The Fox News Digital TeamI used the link to put my complaint in too. But I've switched to Apple TV. Roku isn't interested in keeping my business.
Rurick that is all on Fox. Roku has nothing to do with the functionality of third party apps, so Fox needs to fix it.
Dan -
While I appreciate your assumption that it is "All on FOX," that does not absolve you of any work!
If you and ROKU is so confident that this is not a ROKU issue, but rather a FOX News issue, that means that you must have some helpful information to offer to FOX News so they can resolve this issue.Shouting from the mountaintops that "IT'S NOT My FAULT!" is great and all, but sitting down with FOX News on a troubleshooting call would be tremendously more helpful. So please roll up your sleeves and get to work.
Thank you.
