Forum Discussion

MC237's avatar
MC237
Reel Rookie
7 months ago
Solved

Sling TV will not load up. All other apps work

My problem sounds similar to this old thread.  I didn't have this problem before but a few days ago the SlingTV app started stalling every 7 minutes and now it no longer loads on any of my Roku devices.  It just shows the splash screen and then a rotating circle.  This is version 8.144 Build 18835.  I tried the de-install/re-install but no change.  The app on my android devices works fine.   All other apps on my Roku are fine.

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago

    MC237 Thanks for the update.

    Appreciate you getting in touch with us regarding your Sling TV issue!

    Since this is a particular issue with Sling TV and has attempted several troubleshooting steps, we strongly recommend addressing this directly with the channel provider, as they independently create and manage their app on the Roku streaming service.

    For more help, you can contact them here: Sling TV | Support

    Best,
    The Roku Community Group

7 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    7 months ago

    After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache. Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

    • MC237's avatar
      MC237
      Reel Rookie
      7 months ago

      Thanks for the suggestion but I did do a restart of my Roku Streambar between uninstalling and reinstalling the app.  So unfortunately that doesn't solve my problem.  The fact that nobody else seems to have this problem suggests something specific to my system.  Could it be a hardware issue with the Streambar?

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        7 months ago

        MC237 Thanks for the update.

        Appreciate you getting in touch with us regarding your Sling TV issue!

        Since this is a particular issue with Sling TV and has attempted several troubleshooting steps, we strongly recommend addressing this directly with the channel provider, as they independently create and manage their app on the Roku streaming service.

        For more help, you can contact them here: Sling TV | Support

        Best,
        The Roku Community Group