Forum Discussion

MC237's avatar
MC237
Reel Rookie
7 months ago
Solved

Sling TV will not load up. All other apps work

My problem sounds similar to this old thread.  I didn't have this problem before but a few days ago the SlingTV app started stalling every 7 minutes and now it no longer loads on any of my Roku devic...
app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago

    MC237 Thanks for the update.

    Appreciate you getting in touch with us regarding your Sling TV issue!

    Since this is a particular issue with Sling TV and has attempted several troubleshooting steps, we strongly recommend addressing this directly with the channel provider, as they independently create and manage their app on the Roku streaming service.

    For more help, you can contact them here: Sling TV | Support

    Best,
    The Roku Community Group

makaiguy's avatar
makaiguy
Community Streaming Expert
7 months ago

After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache. Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

MC237's avatar
MC237
Reel Rookie
7 months ago

Thanks for the suggestion but I did do a restart of my Roku Streambar between uninstalling and reinstalling the app.  So unfortunately that doesn't solve my problem.  The fact that nobody else seems to have this problem suggests something specific to my system.  Could it be a hardware issue with the Streambar?

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    MC237 Thanks for the update.

    Appreciate you getting in touch with us regarding your Sling TV issue!

    Since this is a particular issue with Sling TV and has attempted several troubleshooting steps, we strongly recommend addressing this directly with the channel provider, as they independently create and manage their app on the Roku streaming service.

    For more help, you can contact them here: Sling TV | Support

    Best,
    The Roku Community Group

    • MC237's avatar
      MC237
      Reel Rookie
      7 months ago

      Turns out that 3 or 4 days after posting it suddenly started working again.  It's still the same app version and I changed nothing (I was using the android app in the meantime) but I checked it each day and eventually it started working.  Go figure!

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        7 months ago

        Appreciate the post, MC237!

        Thank you for sharing your update. We are pleased to hear that you can now stream on your Sling TV app using your Roku device. 

        For future reference, if you encounter the same issue with a specific channel again, please coordinate with the channel provider team for further assistance.

        We hope you continue to have a Happy Streaming!

        Best,
        The Roku Community Team