Forum Discussion

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    Hello AntiBrad,
     
    Thank you for bringing this to our attention. We understand that you're having issues with the Shudder app on your Roku device. We appreciate the details you have provided as well as the troubleshooting steps you have taken in an attempt to fix the issue.

    Rest assured we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, would you mind providing us with the following details?
     
    • When did you start having this issue? 
    • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    • Shudder app version.
    Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
     
    Sincerely,
    Janadee
    • AntiBrad's avatar
      AntiBrad
      Channel Surfer

      This happened Tuesday morning. 

      Roku Express 3900X

      Serial number YG009P302965

      Device ID

      C33919302965

      SOFTWARE version

      12.5.5  build 4174—51

      Shudder version

      5.25 build 240227

      Vizio Tv

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator

        Thanks for keeping in touch and providing precise information, AntiBrad,

        Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. Kindly provide us with the additional information below:

        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

        Additionally, could you try performing a system update on your devices and see if the issue persists?

        Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

        Sincerely,
        Janadee

  • It is not a roku issue, it is a Shudder issue. I, too, have enjoyed the selection of live feeds through the Shudder app on roku.  However, they have reduced down to one live feed, removing the other two.  I am now considering ending my subscription with Shudder.

    • Firefly1027's avatar
      Firefly1027
      Newbie

      I only get one channel on my Roku TV but 3 live channels on my Fire stick. The subscription is through Roku.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator

        Hi Firefly1027,

        We appreciate you sharing this one with us.

        Would you mind providing us with the details I have requested in the above posts? This is to include your device in the ongoing investigation by our Roku engineers.

        We're hoping for your response.

        All the best,
        Janadee

  • They still haven't fixed this issue,  I love the service but am really considering canceling because of all of the technical issues.

     

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator

      Thanks for the update, Clem_Fandango!

      We understand your sentiments and we appreciate the steps you have taken in an attempt to fix the issue. Since the issue is persistent, please provide us with the details I have requested in the above post.

      Your response is highly anticipated.

      All the best,
      Janadee