Shudder channel went from 3 live channels to 1.
I updated
I Uninstalled
I reinstalled
This is the app I pay for through Roku.
Not Roku Channel.
I want my 3 live channels back, please
Forum Discussion
- Hello AntiBrad,Thank you for bringing this to our attention. We understand that you're having issues with the Shudder app on your Roku device. We appreciate the details you have provided as well as the troubleshooting steps you have taken in an attempt to fix the issue.
Rest assured we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, would you mind providing us with the following details?- When did you start having this issue?
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Shudder app version.
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.Sincerely,
JanadeeThis happened Tuesday morning.
Roku Express 3900X
Serial number YG009P302965
Device ID
C33919302965
SOFTWARE version
12.5.5 build 4174—51
Shudder version
5.25 build 240227
Vizio Tv
Thanks for keeping in touch and providing precise information, AntiBrad,
Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. Kindly provide us with the additional information below:
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
Additionally, could you try performing a system update on your devices and see if the issue persists?
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee
It is not a roku issue, it is a Shudder issue. I, too, have enjoyed the selection of live feeds through the Shudder app on roku. However, they have reduced down to one live feed, removing the other two. I am now considering ending my subscription with Shudder.
I only get one channel on my Roku TV but 3 live channels on my Fire stick. The subscription is through Roku.
Hi Firefly1027,
We appreciate you sharing this one with us.
Would you mind providing us with the details I have requested in the above posts? This is to include your device in the ongoing investigation by our Roku engineers.
We're hoping for your response.
All the best,
Janadee
They still haven't fixed this issue, I love the service but am really considering canceling because of all of the technical issues.
Thanks for the update, Clem_Fandango!
We understand your sentiments and we appreciate the steps you have taken in an attempt to fix the issue. Since the issue is persistent, please provide us with the details I have requested in the above post.
Your response is highly anticipated.
All the best,
Janadee
