Forum Discussion

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago
Hello AntiBrad,
 
Thank you for bringing this to our attention. We understand that you're having issues with the Shudder app on your Roku device. We appreciate the details you have provided as well as the troubleshooting steps you have taken in an attempt to fix the issue.

Rest assured we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, would you mind providing us with the following details?
 
  • When did you start having this issue? 
  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Shudder app version.
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
 
Sincerely,
Janadee
AntiBrad's avatar
AntiBrad
Channel Surfer
2 years ago

This happened Tuesday morning. 

Roku Express 3900X

Serial number YG009P302965

Device ID

C33919302965

SOFTWARE version

12.5.5  build 4174—51

Shudder version

5.25 build 240227

Vizio Tv

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for keeping in touch and providing precise information, AntiBrad,

    Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. Kindly provide us with the additional information below:

    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    Additionally, could you try performing a system update on your devices and see if the issue persists?

    Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

    Sincerely,
    Janadee

    • AntiBrad's avatar
      AntiBrad
      Channel Surfer
      2 years ago

      Yes sorry about that.

      ID 65-156-542

      GC VERSION 11.23.24

      I also tried to update the channel. Nothing changed. 

      Brad

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        We appreciate the follow-up, AntiBrad 

        Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

        Let us know if you have further inquiries regarding this.

        All the best,
        Janadee