Thebackson wrote:
Roku support wants me to talk to disney, disney points me back to roku support. It is poor customer service to put the customer in the middle of a software engineering problem that should be hashed out between the roku and disney software engineers
Thebackson This is a Disney issue not a Roku issue. That they would try to pass it back to Roku is baffling. by what you said 4k @60hz works with pretty much everything else right? that means it is working on the part of Roku and not the part of Disney. Disney makes the app not Roku and if they aren't willing to tell you they are working on it rather than trying to tell you Roku needs to fix it that speaks volumes for their support
UserOfStreamers wrote:FTR, Disney+ only supports 4K ("4K Ultra HD" content tagging) when a 4K HDR/DV Display type is detected/configured (e.g. Display type = 4K HDR 30hz TV or 4K HDR TV).
If the content tagging in the Disney+ app is showing "HD" and not "4K Ultra HD", then that indicates you have a 4K NON-HDR Display type detected/configured , and Disney+ wont output 4K (due to the lack of HDR support).
In other words, Disney+ only supports 4K output when the display is also capable of HDR (HDR10/DV). This applies to the Disney+ app on all platforms.
This is entirely a Disney policy/choice/decision (no 4K without HDR), and not an issue with Roku hardware/software.
Roku support was entirely correct in redirecting you to Disney, which apparently is unaware/untrained about their own 4K output policy.
UserOfStreamers This explains a lot. To me it says Disney doesn't understand their audience as much as they think they so, it's ridiculous
