Forum Discussion

randomroller1's avatar
randomroller1
Reel Rookie
2 years ago
Solved

Roku asks me to subscribe to MGMplus but i already have MGMplus through Verizon

I have MGMplus thru my tv provider but roku wants me to subscribe. Why?
app login
  • renojim's avatar
    renojim
    2 years ago

    Roku has no way of knowing you get a subscription through Verizon.  Some apps require you to authenticate through your cable provider and others require you to log in with a username and password.  The MGM+ app seems to be one of the latter.  If you have a username and password that you can use on the MGM+ website, you should be able to use the same credentials in the Roku app.  If you don't, you should ask Verizon why you don't.

rwebber's avatar
rwebber
Reel Rookie
8 months ago

Garbage answer. Once you login to the MGM app on Roku, there is no option to connect provider. Can anyone actually answer the question that was asked?? 

Mr_Means's avatar
Mr_Means
Newbie
8 months ago

Download the MGM Plus app, not the MGM Plus for Roku.  It is two different apps on the Roku platform.  The MGM Plus app will allow you to connect your current account via QR code on the web

  • rwebber's avatar
    rwebber
    Reel Rookie
    8 months ago

    I'm looking in the channel store and don't see an app, just the MGM channel. That's on the website though, I'll try to find just the app on the Roku itself. Thanks.

    • renojim's avatar
      renojim
      Community Streaming Expert
      8 months ago

      rwebber, Roku has in the past used the term "channel" when anyone else in their right mind would say "app".  They're trying to move away from that term since we now have channels (like "live" TV channels) within apps, but they're stuck with https://channelstore.roku.com.  Search for "MGM" within "Streaming Store" (used to be called "Channel store" by the way) on your device and go to the apps section of the results.  If you have a subscription directly with MGM+, don't attempt to use the one that has "on RokuChannel" on the icon.

      • rwebber's avatar
        rwebber
        Reel Rookie
        8 months ago

        I've tried everything I see on both the app and the channel on my Roku device. Neither one lets me log in with provider. How are you all seeing that option? I have Spectrum, not that it makes a difference, I don't see an option for provider at all.