Forum Discussion

randomroller1's avatar
randomroller1
Reel Rookie
2 years ago
Solved

Roku asks me to subscribe to MGMplus but i already have MGMplus through Verizon

I have MGMplus thru my tv provider but roku wants me to subscribe. Why?
app login
  • renojim's avatar
    renojim
    2 years ago

    Roku has no way of knowing you get a subscription through Verizon.  Some apps require you to authenticate through your cable provider and others require you to log in with a username and password.  The MGM+ app seems to be one of the latter.  If you have a username and password that you can use on the MGM+ website, you should be able to use the same credentials in the Roku app.  If you don't, you should ask Verizon why you don't.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

Roku has no way of knowing you get a subscription through Verizon.  Some apps require you to authenticate through your cable provider and others require you to log in with a username and password.  The MGM+ app seems to be one of the latter.  If you have a username and password that you can use on the MGM+ website, you should be able to use the same credentials in the Roku app.  If you don't, you should ask Verizon why you don't.

rwebber's avatar
rwebber
Reel Rookie
8 months ago

Garbage answer. Once you login to the MGM app on Roku, there is no option to connect provider. Can anyone actually answer the question that was asked?? 

  • Mr_Means's avatar
    Mr_Means
    Newbie
    8 months ago

    Download the MGM Plus app, not the MGM Plus for Roku.  It is two different apps on the Roku platform.  The MGM Plus app will allow you to connect your current account via QR code on the web

    • rwebber's avatar
      rwebber
      Reel Rookie
      8 months ago

      I'm looking in the channel store and don't see an app, just the MGM channel. That's on the website though, I'll try to find just the app on the Roku itself. Thanks.

      • renojim's avatar
        renojim
        Community Streaming Expert
        8 months ago

        rwebber, Roku has in the past used the term "channel" when anyone else in their right mind would say "app".  They're trying to move away from that term since we now have channels (like "live" TV channels) within apps, but they're stuck with https://channelstore.roku.com.  Search for "MGM" within "Streaming Store" (used to be called "Channel store" by the way) on your device and go to the apps section of the results.  If you have a subscription directly with MGM+, don't attempt to use the one that has "on RokuChannel" on the icon.