Forum Discussion

LindaFer's avatar
LindaFer
Newbie
9 months ago

Prime video unable to install

I can’t install Prime Video on my Roku stick

Roku  3940EU2 

Roku Express UK

it doesn’t seem to be the ones listed as no longer supported. 
can you help 

thanks Linda 

3 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Welcome and thank you for posting here in the Roku Community, LindaFer!

    Thanks for reaching out. We'd be more than willing to help you install and access the Prime Video app on your Roku streaming stick/Express. 

    Firstly, can you please confirm if you've activated and are currently using your Roku device in the UK? If not, please be aware that the Roku streaming platform is US-based, and only limited countries are being offered to use Roku. 

    This could be the reason why you can't add certain apps to your channel lineup.

    We'll be anticipating your confirmation. 

    Best regards,
    Carly 

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      9 months ago

      LindaFer-

      RokuCarly-

      CURRENT ROKU SUPPORT REGIONS:
       
      •  North America - Canada (English), Canada (Français), United States
       
      •   Europe - France, Germany, Ireland, United Kingdom
       
      •   Latin America - Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Peru
       
       •  Asia Pacific - Australia
       
      [Effective 21 September 2024.  See https://www.roku.com/legal for updates.]

      Edited to add:

      However, your Roku account gets tagged with your home location.  When used outside your home location, the apps and content you can sccess may be limited.

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        9 months ago

        LindaFer 

        In addition to what our Community Expert provided, kindly ensure you're currently using your Roku device in those said regions to have full access to channels/apps available on the Roku streaming platform.

        Roku can detect your location to where you are currently streaming even if you've activated your Roku device and are using a UK email address through an IP address. This may be the reason why you can't add specific apps to your channel lineup.

        We hope you find this information helpful.

        Best regards,
        Carly