Prime video unable to install
I can’t install Prime Video on my Roku stick Roku 3940EU2 Roku Express UK it doesn’t seem to be the ones listed as no longer supported. can you help thanks Linda
Forum Discussion
CURRENT ROKU SUPPORT REGIONS:
• North America - Canada (English), Canada (Français), United States
• Europe - France, Germany, Ireland, United Kingdom
• Latin America - Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Peru
• Asia Pacific - Australia
[Effective 21 September 2024. See https://www.roku.com/legal for updates.]
Edited to add:
However, your Roku account gets tagged with your home location. When used outside your home location, the apps and content you can sccess may be limited.
In addition to what our Community Expert provided, kindly ensure you're currently using your Roku device in those said regions to have full access to channels/apps available on the Roku streaming platform.
Roku can detect your location to where you are currently streaming even if you've activated your Roku device and are using a UK email address through an IP address. This may be the reason why you can't add specific apps to your channel lineup.
We hope you find this information helpful.
Best regards,
Carly
