Forum Discussion

Toomyr's avatar
Toomyr
Reel Rookie
2 years ago
Solved

PlutoTV stopped working a week ago.

  I have tried ALL the steps and contacted PlutoTV who says they were elevating my trouble to "The experts" and that was nearly a week ago and no word back yet.

I can not delete the channel and reinstall because when I highlight the icon and hit "star" it tells me I am not connected to the net. I AM CONNECTED! ALL the other apps work fine. I have re-booted as well to no avail. I am not going to do a hard reset, I'm not going through the nonsense of having to input all my stuff again.

So I am blaming PlutoTV but Roku needs to have a way around this issue other than factory resetting, which I hear doesn't work anyway.

app feature
  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Welcome to the Roku Community, camillez!

    Thanks for informing us about your streaming issues with Pluto TV on your Roku. We'd be happy to suggest further troubleshooting steps.

    After removing the Pluto TV app on your Home screen, have you also tried rebooting your Roku device under Settings > System > Power (skip if unavailable) > System restart and then reinstalling it right after? 

    We need to ensure that the troubleshooting steps of removing the app, performing a system reboot, and then reinstalling it have been done precisely to work. 

    If the issue persists after doing so, we also suggest connecting your Roku device to an alternative network to see if this makes any difference. Perhaps a mobile hotspot would do. 

    Please keep us posted!

    Warm regards,
    Carly

13 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Toomyr,

    A warm welcome here in the Roku Community!

    We want to further investigate this issue that you're having with the Pluto TV. Are you getting any error messages or codes? Is this the only channel that you're having issues with?

    With detailed information, we will be able to assist you further.

    Thanks,                                                                                                                                                John

    • Toomyr's avatar
      Toomyr
      Reel Rookie
      2 years ago

      As I mentioned in my email reply, No error codes, when hitting the options key on the remote while the PlutoTV app is highlighted it says "not connected". This is nonsense as I AM connected and all other apps work.


      However, last night (MArch 12th) PlutoTV all of a sudden worked. Was there an update sometime yesterday? Strange. We'll see if it works tonight....

      • KMW's avatar
        KMW
        Binge Watcher
        2 years ago

        One week ago, Pluto TV stopped broadcasting all shows without the "Pluto TV" stars in motion screen Blocking the Shows.  It is like Pluto will not work unless you input your personal information, now, which I have not done.  This App is being actively blocked by something.  I have deleted the app, it is up to date, etc etc.  Roku Issue?  Pluto wants personal info now?  Who knows... it was fine until June 1, 2024 in our area in Vegas. Too bad, we liked the app to fall back on.