Forum Discussion
22 Replies
- Ajrice2Newbie
Yeah I signed up for the Paramount+ plus Showtime bundle this evening and Showtime does not work at all. All of the Showtime videos have a lock image on the bottom right of the screen. When I click it, it asks me to upgrade my bundle to the service that I already have!
When I logged onto the Showtime website, it showed that my account was linked to an expired Spotify membership. So I logged onto Spotify and removed/unlinked Showtime from it. Although this update was made immediately on Spotify, it never updated on Showtime after an extended duration.
To troubleshoot, I ended up deleting the Showtime account linked to Spotify, thinking I could just recreate the account and link it up to Paramount+. However, there is absolutely no option to do so.
I tried checking the Paramount+ settings on the Roku menu, the App, and via a web browser and none of them provided any information on getting the Showtime membership sync’d up and working. So I cancelled my membership, knowing I may be paying a full month without getting access to Showtime at all.
I also tried using the help center/support at both Paramount+ and Showtime, but they are both terrible and not helpful at all.
- ScottB2Newbie
Cancelled mine as well. When I went to watch Showtime, it tried to make me switch from monthly enrollment to a yearly enrollment. I'm not working hard to give them my money.
- RokuNimfa-CRetired Moderator
Hi ScottB2,
Welcome to the Roku Community.
We're sorry to hear about your experience. To turn off auto-renew and cancel subscriptions purchased with Roku Pay or through The Roku Channel, go to Manage your subscriptions in your Roku account. For more information about this, visit our Support page here: How to unsubscribe, cancel, or turn off auto-renew for a subscription
If you need additional support, for account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
Please let us know if there is anything else we can assist you with.
Regards,
Nimfa
- GA_MotownNewbie
Same issue here. I reset my device to factory. Re-logged in. Same issue. Just cancelled both.
- makaiguyCommunity Streaming Expert
If you subscribed to Showtime through Paramount+, access it through Paramount+ (menu on left side of screen).
- GcbjkufxxfNewbie
This doesn’t work. It just goes to screens where it tries to force you to sign up for the bundle again.