Forum Discussion
Yeah I signed up for the Paramount+ plus Showtime bundle this evening and Showtime does not work at all. All of the Showtime videos have a lock image on the bottom right of the screen. When I click it, it asks me to upgrade my bundle to the service that I already have!
When I logged onto the Showtime website, it showed that my account was linked to an expired Spotify membership. So I logged onto Spotify and removed/unlinked Showtime from it. Although this update was made immediately on Spotify, it never updated on Showtime after an extended duration.
To troubleshoot, I ended up deleting the Showtime account linked to Spotify, thinking I could just recreate the account and link it up to Paramount+. However, there is absolutely no option to do so.
I tried checking the Paramount+ settings on the Roku menu, the App, and via a web browser and none of them provided any information on getting the Showtime membership sync’d up and working. So I cancelled my membership, knowing I may be paying a full month without getting access to Showtime at all.
I also tried using the help center/support at both Paramount+ and Showtime, but they are both terrible and not helpful at all.
- ScottB23 years agoNewbie
Cancelled mine as well. When I went to watch Showtime, it tried to make me switch from monthly enrollment to a yearly enrollment. I'm not working hard to give them my money.
- RokuNimfa-C3 years agoRetired Moderator
Hi ScottB2,
Welcome to the Roku Community.
We're sorry to hear about your experience. To turn off auto-renew and cancel subscriptions purchased with Roku Pay or through The Roku Channel, go to Manage your subscriptions in your Roku account. For more information about this, visit our Support page here: How to unsubscribe, cancel, or turn off auto-renew for a subscription
If you need additional support, for account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
Please let us know if there is anything else we can assist you with.
Regards,
Nimfa- Smiley883 years agoNewbie
Nimfa or anyone at Roku,
Is there any fix to the original problem that Ortaldo wrote about in this post?....
"Hello I subscribed to Paramount+ with Showtime bundle but when I click on the Yellow Jackets show it is tying to get me to subscribe for a year. Any ideas?"
or Ajrice2's post....
"Yeah I signed up for the Paramount+ plus Showtime bundle this evening and Showtime does not work at all. All of the Showtime videos have a lock image on the bottom right of the screen. When I click it, it asks me to upgrade my bundle to the service that I already have!"
When I log into Paramount+ on my iPhone or any other non-Roku TV, it actually works and I can watch the Showtime movies.....Just not on my Roku TV's.