Forum Discussion

DaveInAZ's avatar
DaveInAZ
Channel Surfer
3 years ago

[OS 12.0] Roku Ultras keep adding channels I don't want?

I have 2 Roku Ultra players and Roku keeps adding channels I don't want. Apple TV keeps getting added a couple times a week, I Do Not Want Apple TV. Also Vix keeps getting added, I Do Not Speak Spanish! And this morning Crunchyroll and QVC+HSN was added. I live alone and know I did not add these channels, so stop it already! If I want to add channels I know how to do it. 

14 Replies

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi DaveInAZ

    Thank you for the post.

    To address this issue, you can remove channels that you're not interested in from your Roku device. To do this, go to the Roku home screen, navigate to the channel you want to remove, press the * button on your remote, and select "Remove channel." This will remove the channel from your device and prevent it from appearing in the future.

    We hope it helps!


    Warm regards,
    Lianna

    • DaveInAZ's avatar
      DaveInAZ
      Channel Surfer
      3 years ago

      Lianna: Thank you very much for your response. I am very familiar with pressing the "*" button while the app is highlighted on my Roku screen to remove that channel, and moving the arrow up to select "Remove Channel". The problem is that after doing that 2 specific channels re-appear after a day or two: AppleTV and Vix. I don't like anything Apple, and Vix is a Spanish language channel and I don't speak Spanish. I just fail to understand that after following your procedure to remove a channel they keep reappearing in a day or two, it is very annoying,

      As for "Automatic updates", my two Roku Ultra players both received the OS 12.0 update last weekend, but two new channels appeared this morning: Crunchyroll and QVC/HSN. I removed them, and will be annoyed if they reappear. I know how to add channels that we may be interested in, Roku does not know my interests, so let me be judge of what I may be interested in. 

      Finally, my Roku password is a mix of Uppercase & lowercase letters + numbers + a special character, so I'm confident no one is accessing my Roku account. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hi DaveInAZ 

        Thanks for the follow up regarding the issue you are experiencing with channels being added to your Roku devices. 

        Do you have any other Roku devices that are linked to your Roku account that may be affecting the channels being added to your Roku account? If you log into your Roku account online at my.roku.com, do you recognize all of the Roku devices that are linked to your Roku account?

        Please keep us posted and we will be more than happy to continue assisting you. We look forward to hearing back from you.


        Thanks,
        Danny

    • greyzoned's avatar
      greyzoned
      Reel Rookie
      2 years ago

      That does NOT stop it from happening in the future as your answer states. I have to physically remove that stupid VIX channel several times a week and it’s really starting to piss me off! 
      I’m doing the removal via Settings so don’t know how else to remove it permanently. I remove it and Roku keeps trying to force me to have it in my channels! I think they (Roku)  are trying to convince the VIX channel owners that the station is in more households than it really is….like they’re inflating the numbers. I can’t think of any other reason why a platform would aggressively keep trying to force customers to add a channel they didn’t ask for and don’t want. That’s a sleazy business practice if that’s what’s happening. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        greyzoned, disable the screensaver and see if the problem goes away.

  • greyzoned's avatar
    greyzoned
    Reel Rookie
    2 years ago

    Omg I agree! It’s really starting to piss me off. Same here with VIX. Like you, I don’t speak Spanish and every time I turn on the TV, VIX starts loading. If I’m fast enough I cancel it before it gets loaded but I can’t tell you how many times I’ve had to go in and remove the channel. It’s getting beyond irritating and it makes me angry with Roku. Stuff like this will make me cancel the service. Don’t force me to take channels I don’t want! 
    so now the question is: how can I stop these automatic loadings of unwanted channels??

  • righ2b3ar's avatar
    righ2b3ar
    Newbie
    2 years ago

    Mine keep adding direct tv, nfl channel and other channels I do not want. I have two devices and they keep doing it. It annoying.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi righ2b3ar,

      Thanks for taking your first post here in the Roku Community!

      We're sorry to hear that you've experienced this kind of issue, and we'd like to gather more details for us to look into this. Kindly provide us with the following:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Does this issue occur specifically on The Roku Channell? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      Your response would be much appreciated, as the details you provide will be forwarded to our appropriate Roku team for this issue to be addressed.

      All the best,

      Chel