Forum Discussion

Robert1021's avatar
Robert1021
Streaming Star
11 months ago

Max Not Loading on New Roku Box

It is a ROKU issue not a Max issue - I have the same issue.  I have to unplug TV which then resets, then Max loads - i should not have to unplug to reset ROKU tv.  It is a ROKU tv issue.  Tire of ROKU putting blame on the provider.

 

There has been an ongoing issue with HULU/Disney as well.  They need to get with the providers and fix their issues.

 

Bob

 

 

app playback
Crash
General Playback Issue

2 Replies

  • Robert1021's avatar
    Robert1021
    Streaming Star
    11 months ago

    p.s. - This is when I purchase the app on the ROKU channel - max on Roku or Hulu on Roku etc.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Thanks for flagging this issue here in the Roku Community, Robert1021!

      We understand that you're encountering an issue when trying to stream the Max on the Roku Channel. We'd like to assist. 

      Let us know more about...

      • What error message are you seeing when trying to stream?
      • What Roku device is affected by this issue? 

      In the meantime, please provide the following information below.

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
      • Photo or a short video of the incident. 

      We are waiting for your prompt response. 

      Thanks,
      Emman