Forum Discussion

Km29's avatar
Km29
Channel Surfer
2 years ago

Lost BBC America Channel

I am having the same problem. Followed your instructions, deleted channel, went to settings and restarted the Roku from there, reinstalled BBC America, and still have the same problem as described by OP – channel opens, stutters/flashes a couple times, circle shows slowly loading and after a half-second flash of content squares, goes back to the home screen. 

App availability
app login
app playback
Channel login
Channel unavailable
Playback

21 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for sharing your experience with this issue with us, Km29.

    We'll do our best to assist, but we need more details. May we know if this is the only channel affected by this issue? What about the status of your internet on the device? Have you tried checking? Some channels require more internet than others, so we'll recommend you try doing so. If the issue persists on this specific channel only, kindly ask for further assistance from the channel provider, as this may be a known issue on their end.

    Keep us updated on what you have figured out.

    Sincerely,
    Janadee

    • KADawg's avatar
      KADawg
      Reel Rookie
      2 years ago

      I am having this same issue. Is there a solution to this problem?

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi KADawg,

        Welcome, and thanks for making your first post here in the Roku Community!

        We see that you're seeing the same issue experiencing the BBC America Channel and we'd like to help.

        Is this the same issue where you can't access the channel on a certain device? Have you tried any troubleshooting and what didn't work?

        Tell us more about this so that we can further assist you.

        Thanks,

        Rey

    • Km29's avatar
      Km29
      Channel Surfer
      2 years ago

      Same problem, it’s been described  pretty clearly by the other replies on this thread. App opens, displays menu for one or two seconds and closes again. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Community users.

        Thanks for flagging this to us.

        We'd like to gather more information regarding this for further investigation, Kindly provide the following information below:

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
        • What channel and what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
        • A photo or video clip referring to the issue,

        Once we have this information, we will be able to investigate further.

        All the best,
        Kash

  • gorbals_laddie's avatar
    gorbals_laddie
    Channel Surfer
    2 years ago

    We own 4 Smart TV’s all using Roku Devices all but one of these TV’s have no issues connecting and playing BBC America except for our LG Smart TV. I have tried rebooting the Roku Stick that is attached to the LG TV including unplugging the TV but with no luck in getting BBC America to work via the Roku Stick. Frustrated because it was working 7 days ago!

    Any Solutions Out There?

    crowsnest_nest42@msn.com

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi gorbals_laddie,

      Welcome to the Roku Community, and thanks for getting back to us.

      Could you tell us if you made some changes recently that might be related to this? Have you tried any troubleshooting so that we can proceed to the appropriate next step?

      Please keep us posted.

      Thanks,

      Rey

      • gorbals_laddie's avatar
        gorbals_laddie
        Channel Surfer
        2 years ago

        Thanks For The Welcome 🤗 

        I have not initiated any changes with this Smart TV by LG. All the Roku Channels are working fine. I checked the other 3 Smart TV’s which have Roku Devices attached to them and they all work and connect to BBC America.