Forum Discussion

Amcjkelly's avatar
Amcjkelly
Reel Rookie
2 years ago
Solved

Is there an issue with the Creative Veinz Channel?

Hi, I know this is going to sound strange, but the Creative Veinz Channel on Roku is the only place you can stream Eddie and the Cruisers.

Unfortunately, when I try to connect I get an error message that says there is an issue with the channel.

Does anyone know if the Channel is going to come back?

Thank you! 

 

 
App playback
  • COD's avatar
    COD
    2 years ago

    Doesn't seem like Roku is going to respond to this question with a straight answer. Is the Creative Veinz Channel Active or not If not why are there programs listed for it. Either get it fixed or pull it down. Simple Been trying to watch Eddie & The Cruisers for the past 3 months Same B.S.

  • RokuJanadeeK's avatar
    RokuJanadeeK
    12 months ago

    Hi Community users!

    We appreciate the steps you have taken in an attempt to fix the issue.

    If the issue persists, we highly suggest that you contact Creative Veinz Support, as they may know about this issue. Please be guided that channels on the Roku platform are developed and maintained by the channel provider. They are the best ones to provide additional details regarding their channel functionality.

    Let us know if you have further inquiries.

    All the best,
    Janadee

    • 628's avatar
      628
      Newbie
      12 months ago

      I tried that #1-925-359-6935 some lady cussed me out and said stop calling 😅

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Amcjkelly,

    A warm welcome to the Roku Community!

    We're sorry to hear about the experience, and we would like to know how to identify and resolve any playback issues. Just to verify, when did you notice the issue occur? Does the issue occur on this specific channel or all the channels installed on your Roku device? In addition, have you restarted all of your network equipment—gateway, modem, and router—including your Roku device to see if it helps? By doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

    Please keep us posted on what you find out, and we will be more than happy to continue assisting you further over there.

    All the best,
    Che

     

    • Swabjockey's avatar
      Swabjockey
      Newbie
      12 months ago

      Same issue. As apparent by the number of complaints either you can’t fix it or won’t. I don’t understand. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        12 months ago

        Hi Community users!

        We appreciate the steps you have taken in an attempt to fix the issue.

        If the issue persists, we highly suggest that you contact Creative Veinz Support, as they may know about this issue. Please be guided that channels on the Roku platform are developed and maintained by the channel provider. They are the best ones to provide additional details regarding their channel functionality.

        Let us know if you have further inquiries.

        All the best,
        Janadee

    • Moonerfan1's avatar
      Moonerfan1
      Newbie
      11 months ago

      The odd thing is it lets you watch a trailer but not a movie 

    • HQGQ's avatar
      HQGQ
      Newbie
      2 years ago

      It has nothing to do with the router or Internet. That appears to be a fallacious message. Why would the rest of the Roku system be fully functional? 

  • GLBrazell's avatar
    GLBrazell
    Reel Rookie
    2 years ago

    Having same issues with Creative Veinz channel.  I’ve restarted router and Roku device, as well as every other basic troubleshooting my several years in IT has taught me.  Nothing else seems to be amiss with Roku, or any of the channels I use, just that one.  They need to look into this and get it fixed.

    • Bethanycat's avatar
      Bethanycat
      Newbie
      9 months ago

      Here's a picture of the error occurring on the Creative Veinz app. It says please check with the channel owner for more information. 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      9 months ago

      Welcome to the Roku Community, Bethanycat!

      We appreciate you letting us know about the streaming issues you've experienced with the Creative Veinz app on your Roku. We'd be happy to find you the best resolution for this.

      For troubleshooting steps, kindly refer to my post above. Furthermore, if you want to add a photo of the error message, kindly visit this page for assistance:

      We'll be looking forward to your response.

      Best regards,
      Carly