Forum Discussion

GoddessDaphnie's avatar
GoddessDaphnie
Reel Rookie
9 months ago
Solved

Fox news is continually not accessible

I think it might be time for a class action legal action against Roku. We pay you for a service. That service gives us the right to access and view the channels we choose. Roku is in breach of that contract by eliminating that choice under the guise of 'technical issues' that have been going on with the Fox News app for years. This community messaging proves that. No other app on Roku is continually corrupted and easily accessed any time. So, clearly there is either a bias, or a tech team that so inept it cannot repair the bugs inserted into a simple app. I'm pretty confident is is both. 

app playback
  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, SpecialK3 

    Welcome to the Roku Community.

    We appreciate you for letting us know about the issue you have encountered with the Fox News app on your Roku device, and we're here to help. We recommend following the steps below to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.
     
    We hope you find this information helpful, and feel free to reach out to us if you have further concerns or inquiries.
     
    Best wishes,
    Kash

10 Replies

  • andyross's avatar
    andyross
    Roku Guru
    8 months ago

    And I repeat this for the millionth time: This is a problem with the Fox News app, which is written and supported by Fox News. A Roku app is completely different than an Android or other device. It is their incompetent programmers who either don't know how to fix it, or just don't care.

    Trying to sue Roku would only waste money. There is no evidence that they are deliberately causing problems. Plus, using a Roku means you agree to binding arbitration, so you can't sue.

  • SpecialK3's avatar
    SpecialK3
    Newbie
    8 months ago

    I agree, it's clear this is the only app that fails across the entire US despite different internet providers, updated devices, successful firmware... Maybe it will fix itself after 5 NOV. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      8 months ago

      Hi, SpecialK3 

      Welcome to the Roku Community.

      We appreciate you for letting us know about the issue you have encountered with the Fox News app on your Roku device, and we're here to help. We recommend following the steps below to resolve the issue.

      1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
      2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
      3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
      4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
      If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.
       
      We hope you find this information helpful, and feel free to reach out to us if you have further concerns or inquiries.
       
      Best wishes,
      Kash
  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Welcome and thank you for posting here in the Roku Community, GoddessDaphnie!

    Thanks for letting us know about the playback issue you're currently experiencing within the Fox News app on your Roku. We'd be happy to help you get back on streaming. 

    Before we proceed, could you please provide us with more information about this such as the following:

    • Are you having this issue on Live TV or on-demand shows?
    • Are there any error messages prompted? 
    • Is this the only app you are having this issue with?

    We'll be looking forward to your response.

    Best regards,
    Carly

    • foehner's avatar
      foehner
      Reel Rookie
      9 months ago

      Has there been any fix for this?

      Fox News is the only channel that has the problem here.  I even bought a new Roku to see if that helps.  Nope.

      This has been going on too long!

    • amestssh's avatar
      amestssh
      Newbie
      7 months ago

      It is only on Live TV Fox News show!!! I have several ROKU devices in my apartment and all of them behave the same. No error messages, only "bad connection", constant stop playing, frozen image requiring hard system restart not always successful. One Roku stick not working on a distance less than 10 feet from brand new Spectrum router. It is happening always in the morning; in the evening hours FOX News usually works fine and stable. All other available channels getting fast stable connection any time. During summertime I had subscription on SLING service for several month and FOX NEWS works steady, without any issue on the same equipment on SLING service.

      • andyross's avatar
        andyross
        Roku Guru
        7 months ago

        The Fox News app talks directly with the Fox News servers. When you watch through Sling, it is going through their servers. Same with YouTube TV and similar.

    • Jadi's avatar
      Jadi
      Newbie
      6 months ago

      Problem only with Fox News. If it's not available unless I subscribe to Hulu, etc, I will go back to Spectrum only. Disappointed with this issue with Roku

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        6 months ago
        Jadi wrote:

        Problem only with Fox News. If it's not available unless I subscribe to Hulu, etc, I will go back to Spectrum only. Disappointed with this issue with Roku

        That is not a Roku issue. Fox determines how you can access their app, and if it requires a TV subscription of some type that will apply on a Fire TV, Apple TV, or other streaming player.