Forum Discussion

GoddessDaphnie's avatar
GoddessDaphnie
Reel Rookie
2 years ago
Solved

Fox news is continually not accessible

I think it might be time for a class action legal action against Roku. We pay you for a service. That service gives us the right to access and view the channels we choose. Roku is in breach of that c...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    12 months ago

    Hi, SpecialK3 

    Welcome to the Roku Community.

    We appreciate you for letting us know about the issue you have encountered with the Fox News app on your Roku device, and we're here to help. We recommend following the steps below to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.
     
    We hope you find this information helpful, and feel free to reach out to us if you have further concerns or inquiries.
     
    Best wishes,
    Kash
SpecialK3's avatar
SpecialK3
Newbie
12 months ago

I agree, it's clear this is the only app that fails across the entire US despite different internet providers, updated devices, successful firmware... Maybe it will fix itself after 5 NOV. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
12 months ago

Hi, SpecialK3 

Welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with the Fox News app on your Roku device, and we're here to help. We recommend following the steps below to resolve the issue.

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.
 
We hope you find this information helpful, and feel free to reach out to us if you have further concerns or inquiries.
 
Best wishes,
Kash