Disney plus - someone else is logged in

A warm welcome here in the Roku Community, MARtvuser!

It is highly appreciated that you have brought this to our attention and we'd be more than happy to address your concern about accessing the Disney Plus channel on your Roku player.

Firstly, we'd like to inform you that channel authentication or Account login issues should be directly raised to the channel provider themselves which in this case, Disney Plus' customer support as they are the ones who provided and maintained their channel on the Roku Streaming platform. 

They can help you access your account successfully and remove the unrecognized existing account on their channel. 

Furthermore, please be also aware that we don't recommend factory resetting your Roku player at this moment as this will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions again. 

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

This is the second time this has happened to me as well.  And as was suggested on another board, create a new under 14 junior profile on the imposter acct, then log out from there.  That worked for me last time this happened.  This time, it's password protected and I don't even have that option.  I went in and removed old devices AND my current TV, just in case, on my Roku acct, then re-added my current TV, and it's still there.  Aside from a factory reset on the TV or being weird and emailing the mystery email address attached to the currently logged in account, I am at a loss.