Forum Discussion

gnonny11's avatar
gnonny11
Roku Guru
2 years ago
Solved

Disney+ makes me log in fresh every time

I recently re-subscribed to my Disney+ account directly via Disney+ (has never been through Roku account). No ads version, month to month, Disney+ only. My old log in works, and on my iPhone, it save...
app login
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for posting here in the Roku Community, gnonny11!

    We appreciate you reporting the login issues you've been experiencing with the Disney Plus channel on your Roku. We'd be happy to further assist you with this.

    Since you've mentioned removing and reinstalling the channel, have you also performed a system reboot between those steps? We need to ensure that the steps of removing the channel, performing a system reboot, and reinstalling it have been done precisely to work. 

    If the issue persists, we highly recommend contacting the channel provider themselves and letting them know about the issues you've encountered within their channel. They are the ones who provided, maintained, and updated their channel on the Roku streaming platform. 

    You may reach them here: Disney Plus Support

    We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thank you for posting here in the Roku Community, gnonny11!

We appreciate you reporting the login issues you've been experiencing with the Disney Plus channel on your Roku. We'd be happy to further assist you with this.

Since you've mentioned removing and reinstalling the channel, have you also performed a system reboot between those steps? We need to ensure that the steps of removing the channel, performing a system reboot, and reinstalling it have been done precisely to work. 

If the issue persists, we highly recommend contacting the channel provider themselves and letting them know about the issues you've encountered within their channel. They are the ones who provided, maintained, and updated their channel on the Roku streaming platform. 

You may reach them here: Disney Plus Support

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.

Best regards,
Carly

gnonny11's avatar
gnonny11
Roku Guru
2 years ago

Appreciate it. I just got done with chatting with Disney+ support. Really nice and patient but issue was beyond them and basically made no sense to them either. They ended up saying it could be a Roku issue. lol

Oh well! I will try rebooting the Roku itself and see if that does anything. 

I guess I can live with either re-logging into channel each time, or casting from my phone.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for keeping us posted, gnonny11.

    The Disney Plus channel on the Roku streaming platform is being maintained and updated by them independently. We have no access to their running operating system so they are responsible for issues like this.

    Nevertheless, we appreciate your patience and understanding with us. In the meantime, you can also try highlighting the channel tile of the Disney Plus channel and pressing the start (*) button on your remote to update it. 

    Best regards,
    Carly

    • gnonny11's avatar
      gnonny11
      Roku Guru
      2 years ago

      Well well well - I just did system restart on Roku, logged back in to Disney+ channel, chose and started a random video, went back to Roku main menu, reopened Disney+ ... and lo and behold it took me to screen to continue the video I was on. No re-logging in this time!

      I feel kinda dumb not thinking to do a system restart before, so thanks for suggesting that! Seems to have done the trick!

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for the update, gnonny11!

        We're glad to hear this. For future assistance, feel free to reach out anytime you need help or you may also visit our support website for additional tips and troubleshooting steps. --> Roku Support

        Happy Streaming!
        Best regards,
        Carly