Forum Discussion

jmharmel76's avatar
jmharmel76
Newbie
4 months ago

Curious

I was wanting to ask Roku a couple of questions and could not unless I asked it on a community platform where I could everyone’ concerns, this is not a smart move Roku, you are advertising all the things that are not a great with your Smart TV”

Due to not being able to ask issues privately, and having this being a community questionnaire, why would you ask someone to leave all their personal information here? And because they answered, feeling they wouldn’t receive a resolution because of the lack of Roku’ options, you literally just supplied the world with this individual’s private home data for hackers, ouch!

Roku may not post this or respond here due to content of my question. 

app discussion
app feature

2 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    4 months ago

    I am not sure I really follow the point of your post, but you can contact customer service directly via the support page link below.  Also, you should not put any personal information in this public forum and the moderators will try to remove those things.  You could also privately message any Roku moderator and ask them directly as well and they would be able to direct you to the information you need, so publishing in a forum to ask a question is not necessary unless you are looking for other users to help you with an issue with your Roku device.

    Official Roku Support | Roku Device Questions & Troubleshooting

  • Strega2's avatar
    Strega2
    Roku Guru
    4 months ago

    Roku may not post this or respond here due to content of my question. 

    Or they may not respond because they don't really understand the post either.  

    I can't think of anything of any significance I have bought in the last few decades without spending some time on forums first to get a preview of how I was going to get along with it.