Forum Discussion

TiredHuman's avatar
TiredHuman
Channel Surfer
2 years ago

Can't sign in to Paramount Plus

I currently subscribe to paramount plus through roku and am unable to sign in as of today.

If i sign up for paramount plus it says my account already exists.

If i sign in with paramount plus using my roku account username and password it doesn't work.

If i sign in with tv partner it is through apple tv who I don't subscribe to.

I have up to date paramount app and roku software. 

I have now unsubscribed from the auto renewal of the channel but there is no way for me to delete the app.

Any suggestions on what to do would be greatly appreciated!

app subscription

9 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    TiredHuman, it's not clear exactly what you're asking.  If you subscribe to something through Roku, in general you can only use that subscription on Roku devices that are linked to the same Roku account.  Your Roku account password is only used on Roku websites.  You never need to enter it on a Roku device.  Once that device is linked to your Roku account, it's linked, and entering your Roku account password would just be redundant.  No provider has access to your Roku account password, so if a provider is asking you for a user name and password, they aren't asking for your Roku password.  Roku subscriptions are even more confusing because a subscription to a premium service on The Roku Channel isn't good on the same provider's app and vice versa.  If you stop auto-renewal on a subscription you still have access to the subscription until the end of the original subscription period.  Once the original subscription expires you'll be able to remove the app.

    I hope that's clear as mud.  🙂

    • TiredHuman's avatar
      TiredHuman
      Channel Surfer
      2 years ago

      Hi renojim,

      Thanks for the reply to my post. I'll just try to restate my situation to see if i can clarify my problem further.

      I subscribe to Paramount+ through Roku.

      I just want to sign in to watch Paramount+ (on my Roku device). I had no problems previously. I just clicked on the app then clicked on my profile and viewed.

      As of yesterday evening when i click on the Paramount+ app i am taken to a log in screen with 3 options. Sign up, Sign in and Sign in with partner(apple tv).

      As I have an existing account which isn't through apple tv i obviously have to sign in. I attempt to sign in i am instructed to use my Roku account email address. As i said previously i subscribed through Roku rather than directly through Paramount+ so this makes sense. I am then asked for a password but my Roku password doesn't work. It does work to log in to my roku account online however. 

      I have attempted to uninstall and then reinstall the app but i have no option to do so. I can only move the app, check for updates and manage subscription. (I have turned of auto renew through the manage subscription option)

      I have updated all apps and software.  Paramount+ version 8.10 build 202401160 Roku model 3940eu express 4k software version 12.5.5 build 4174-cr

      Can anyone help me to sign in to get the product I'm paying for and have wasted longer than I'd care to admit trying to fix?

      • Strega2's avatar
        Strega2
        Roku Guru
        2 years ago
        TiredHuman wrote:

        It does work to log in to my roku account online however. 

        Could you expand on that? Do you mean you go to roku.com, log in, and that makes P+ work on your Roku?  Or something else?

        Wait: Did you subscribe to P+ via Roku on the standalone P+ app, or via The Roku Channel?