Can't sign in to Paramount Plus
I currently subscribe to paramount plus through roku and am unable to sign in as of today. If i sign up for paramount plus it says my account already exists. If i sign in with paramount plus using ...
Forum Discussion
Hi renojim,
Thanks for the reply to my post. I'll just try to restate my situation to see if i can clarify my problem further.
I subscribe to Paramount+ through Roku.
I just want to sign in to watch Paramount+ (on my Roku device). I had no problems previously. I just clicked on the app then clicked on my profile and viewed.
As of yesterday evening when i click on the Paramount+ app i am taken to a log in screen with 3 options. Sign up, Sign in and Sign in with partner(apple tv).
As I have an existing account which isn't through apple tv i obviously have to sign in. I attempt to sign in i am instructed to use my Roku account email address. As i said previously i subscribed through Roku rather than directly through Paramount+ so this makes sense. I am then asked for a password but my Roku password doesn't work. It does work to log in to my roku account online however.
I have attempted to uninstall and then reinstall the app but i have no option to do so. I can only move the app, check for updates and manage subscription. (I have turned of auto renew through the manage subscription option)
I have updated all apps and software. Paramount+ version 8.10 build 202401160 Roku model 3940eu express 4k software version 12.5.5 build 4174-cr
Can anyone help me to sign in to get the product I'm paying for and have wasted longer than I'd care to admit trying to fix?
TiredHuman wrote:It does work to log in to my roku account online however.
Could you expand on that? Do you mean you go to roku.com, log in, and that makes P+ work on your Roku? Or something else?
Wait: Did you subscribe to P+ via Roku on the standalone P+ app, or via The Roku Channel?
Thanks for the reply strega2.
I just meant that i can log into my roku account on the web and i have a working password for that. It doesn't make the paramount+ app work.
I would not expect Paramount+ to know your Roku password. (And if I had accidentally given my password for service A to service B, then I would then go back and change my password at service A, since I had revealed it to someone else. But that might be a little paranoid, since a legitimate service B hopefully just disposes of failed logins.)
Are you sure you didn’t sign up for P+ from inside “The Roku Channel”? Some channels can be subscribed to within “The Roku Channel” and then you watch them there, rather than a standalone app.
Thanks for the reply and suggestion on changing my password Strega2.
I have the P+ app on my roku box. I never use the roku channel and can't see any way to subscribe to any other channel through it whatsoever.
I subscribed to paramount+ via the roku box. I pay to roku every month. Not via a paramount+ account.
I have a roku account with a username and password. I'm being told to sign in to paramount+ app on my roku box with an email address linked to my roku account and a password. I have tried using my roku password and it doesn't work. Is this the wrong password to use?
