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wvjammer's avatar
wvjammer
Newbie
2 years ago
Solved

Cable Channels Missing they just disappeared

On a 2 day old TCL TV. I have already had to do a factory rest just to sign-in to Disney+ Day before yesterday I had my normal 130 cable channels (not antenna, no cable box). Yesterday I have los...
  • RokuJanadeeK's avatar
    2 years ago

    Hi Community Users!
    Welcome, and thank you for posting here at the Roku Community!
    We understand you're having problems with missing cable channels. We sincerely apologize for this experience. Kindly try to perform a system restart on your Roku device by going to Settings > System > Power (if this is not an option, kindly skip the step) > System Restart. After doing so, please try to re-scan the local channels. You can refer to this support article here for more information on scanning local channels. Also, updating the correct zip code information might help.
    Alternatively, here's how you can access "over-the-air" broadcast television:

    1. Connect the coaxial cable from your HDTV antenna to the "Ant/Cable In" connector on the back of your Roku TV.
    2. Turn on your Roku TV, go to Home, and select Live TV. If Live TV is missing, you can add it by going to Settings > TV inputs > Live TV > Set up input.
    3. Follow the instructions on the TV screen to complete the setup.

    If the issue persists after performing all the provided troubleshooting steps above, please keep us posted so we can continue assisting.
    Sincerest thanks,
    Janadee